What’s the process for filing a claim with an AKKO Plan and how long does it take?

AKKO’s mission is to make claims fast and easy for you!

The Claims Process:

  1. Login to your AKKO account from your phone or computer and file your claim.
  2. A team member will reach out to you within one day to collect any necessary further information or to direct you to a nearby repair provider.
  3. Repairs: If your item(s) can be repaired, AKKO will either pay the repair shop directly or send you the money for repairs. If funds are paid to you directly, you can choose to receive them via PayPal, Zelle, or a wire transfer initiated the same day as claim approval. (Many of our repair claims, such as cracked phone screens, get fully resolved within 24 hours!)
  4. Replacements: If your item is in need of total replacement (i.e., it’s unrepairable or stolen), AKKO will send you a payout equal to the replacement value; we can also have a replacement item sent straight to you, if preferred.

Notes:

  • Your deductible is subtracted from any claim payouts. (For example, if your screen repair is $158 after tax, and the repair deductible for your phone is $49, you would receive a payout of $109.)
  • Claims of theft generally take longer to resolve than damage claims. Police reports and proof of purchase are required to be submitted to our team, and the time to receive the police report may vary depending on where the incident occurred.
  • If you have Apple devices which a local repair provider is not able to service, then you can get them taken care of at an Apple Store. We will not force you to send away your Apple devices for repair. Our goal is to get your items fixed or replaced ASAP.

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AKKO Plan

Accidental Damage & Theft Protection
$ 15
/month
  • Add (1) phone + 25 items*
  • $29 - 99 Deductibles for phones
  • $99 Deductibles for any other item and any claim
  • $2,000 limit per claim*
    Upgradeable to $6,000
  • Unlimited claims
  • Fast & Easy Claims flexible repair options

Get Your 1st Month for $1:

Protect your Phone and other Gear today!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect any phone
$29 - $99 deductibles
Accidental damage
Parts & battery failures
Theft
Replacement cost of your phone
Unlimited claims
Save up to 15% paying annually!

"Everything Protected"
The AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental damage
Phone parts & battery failures
Theft
Up to $2,000 per claim
Unlimited claims
Students save up to 33%!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect Any Phone
$29 - $99 deductibles
Accidental Damage
Parts/Battery failures
Theft
Replacement Cost of Your Phone
Unlimited Claims
Save up to 15% paying annually!

"Everything Protected"
AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental Damage
Parts/battery failures (phones)
Theft
$2,000 per claim limit (no annual limit)
Unlimited Claims
Save up to 33% as a Student!
Compare Our Plans

Items Protected:

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles:

Cost

$6 – $12 /month
($5 – 11 /month if paid annually)

$15 /month 
($14 /month if paid annually)
Student Rate: $12 /month
($10 /month if paid annually)

Phone damage deductibles

$29 – $99
(based on model)

$29 – $99
(based on model)

Phone theft/replacement deductibles

$75 – $99
(based on model)

$75 – $99
(based on model)

Damage Deductibles
(other items)

N/A

$99
($49 for students)

Theft Deductibles
(other items)

N/A

$99
($49 for students)

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Bundle Multiple Plans and Save 5%!

Items Protected:

Protect 1 Phone

Phone Only Plan

AKKO Plan

Protect Laptops, Tablets, and all your other electronics

Phone Only Plan

AKKO Plan

Protect TVs, speakers, gaming consoles and more

Phone Only Plan

AKKO Plan

Protect photography gear

Phone Only Plan

AKKO Plan

Protect music instruments and audio gear

Phone Only Plan

AKKO Plan

Protect sports equipment

Phone Only Plan

AKKO Plan

Cost & Deductibles:

Cost

Phone Only Plan

$6 – $12 /month

AKKO Plan

$15 /month

AKKO Plan (student)

$12 /month

Phone damage deductibles

Phone Only Plan

$29 – $99
(based on model)

AKKO Plan

$29 – $99
(based on model)

Phone theft/replacement deductibles

Phone Only Plan

$75 – $99
(based on model)

AKKO Plan

$75 – $99
(based on model)

Damage Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

AKKO Plan (student)

$49

Theft Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

AKKO Plan (student)

$49

Choose Your Plan:

Phone Only Plan

AKKO Plan

AKKO Plan (student)

Bundle Multiple Plans and Save 5%!

Choose Plan:

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

Choose Plan:

(billed $120/yr)

(billed $168/yr)

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

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To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.