What’s the process for filing a claim with an AKKO Plan and how long does it take?
AKKO’s mission is to make claims fast and easy for you!
The Claims Process:
- Login to your AKKO account from your phone or computer and file your claim.
- A team member will reach out to you within one day to collect any necessary further information or to direct you to a nearby repair provider.
- Repairs: If your item(s) can be repaired, AKKO will either pay the repair shop directly or send you the money for repairs. If funds are paid to you directly, you can choose to receive them via PayPal, Zelle, or a wire transfer initiated the same day as claim approval. (Many of our repair claims, such as cracked phone screens, get fully resolved within 24 hours!)
- Replacements: If your item is in need of total replacement (i.e., it’s unrepairable or stolen), AKKO will send you a payout equal to the replacement value; we can also have a replacement item sent straight to you, if preferred.
Notes:
- Your deductible is subtracted from any claim payouts. (For example, if your screen repair is $158 after tax, and the repair deductible for your phone is $49, you would receive a payout of $109.)
- Claims of theft generally take longer to resolve than damage claims. Police reports and proof of purchase are required to be submitted to our team, and the time to receive the police report may vary depending on where the incident occurred.
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If you have Apple devices which a local repair provider is not able to service, then you can get them taken care of at an Apple Store. We will not force you to send away your Apple devices for repair. Our goal is to get your items fixed or replaced ASAP.
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AKKO Plan
Accidental Damage & Theft Protection-
Add (1) phone + 25 items*
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$29 - 99 Deductibles for phones
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$99 Deductibles for any other item and any claim
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$2,000 limit per claim*
Upgradeable to $6,000 -
Unlimited claims
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Fast & Easy Claims flexible repair options
Protect your Phone and other Gear today!
Phone Only
Protection
Protect any phone against damage, breakdowns, and theft
"Everything Protected"
The AKKO Plan
Protect 1 phone + all your electronic devices and more (25 items total)
Phone Only
Protection
Protect any phone against damage, breakdowns, and theft
"Everything Protected"
AKKO Plan
Protect 1 phone + all your electronic devices and more (25 items total)
Items Protected:
Phone Only
Protection Plan
"Everything Protected"
AKKO Plan
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles:
Cost
$6 – $12 /month
($5 – 11 /month if paid annually)
$15 /month
($14 /month if paid annually)
Student Rate: $12 /month
($10 /month if paid annually)
Phone damage deductibles
$29 – $99
(based on model)
$29 – $99
(based on model)
Phone theft/replacement deductibles
$75 – $99
(based on model)
$75 – $99
(based on model)
Damage Deductibles
(other items)
N/A
$99
($49 for students)
Theft Deductibles
(other items)
N/A
$99
($49 for students)
Bundle Multiple Plans and Save 5%!
Items Protected:
Protect 1 Phone
Phone Only Plan
AKKO Plan
Protect Laptops, Tablets, and all your other electronics
Phone Only Plan
AKKO Plan
Protect TVs, speakers, gaming consoles and more
Phone Only Plan
AKKO Plan
Protect photography gear
Phone Only Plan
AKKO Plan
Protect music instruments and audio gear
Phone Only Plan
AKKO Plan
Protect sports equipment
Phone Only Plan
AKKO Plan
Cost & Deductibles:
Cost
Phone Only Plan
$6 – $12 /month
AKKO Plan
$15 /month
AKKO Plan (student)
$12 /month
Phone damage deductibles
Phone Only Plan
(based on model)
AKKO Plan
(based on model)
Phone theft/replacement deductibles
Phone Only Plan
(based on model)
AKKO Plan
(based on model)
Damage Deductibles (other items)
Phone Only Plan
N/A
AKKO Plan
$99
AKKO Plan (student)
$49
Theft Deductibles (other items)
Phone Only Plan
N/A
AKKO Plan
$99
AKKO Plan (student)
$49
Choose Your Plan:
Bundle Multiple Plans and Save 5%!
