Please note that all details and terms of the protection included with your membership can be found here in our FAQs.
1. The Terms.
Thank you for reviewing this agreement, (the “Membership Agreement”) for your AKKO membership (the “Membership” or “AKKO Membership”). This Membership Agreement is between you and AKKO LLC and/or its affiliates or authorized third party service providers (“AKKO” or “us” or “we”) and govern our respective rights and obligations. This Agreement, together with the Membership Confirmation or any applicable Protection Plan, the terms related to using https://getAKKO.com/, or our privacy policy, constitute the entire agreement between you and AKKO related to the Membership. By enrolling in and continuing to use the Membership, you accept these terms, conditions, limitations and requirements. We may make changes to this Agreement or terminate the Membership program in accordance with the provisions below. If we make material changes or terminate the program, we may notify you by email and/or post the new terms at https://getAKKO.com/legal/.
NOTE THAT THIS IS AN AUTOMATICALLY RENEWING MEMBERSHIP. FOR MORE INFORMATION ON THIS, SEE BELOW.
2. AKKO Membership.
We will provide the Membership services, (collectively “Membership Benefits”) to the person who is identified as the member of the Akko Membership (“Member”, “you” or “your”). The availability to purchase the Membership, and receive certain Membership Benefits, is limited to designated sales channels and will not be available where prohibited by law.
3. Membership Benefits:
As a Member, you are entitled to the following Membership Benefits:
- Product protection for covered breakdowns and accidental damage of the devices and items which you enroll and verify (“Protected Equipment”) pursuant to the terms of this coverage. Your Protected Equipment will be listed on your Membership confirmation documentation (“Membership Confirmation”). Coverage under the Protection Plan is provided by a duly licensed party. Please see the terms and conditions of this coverage for more information (the “Protection Plan”).
- Technical Support and assistance for troubleshooting device issues and diagnosing common malfunctions.
- Data storage available via our web application, up to 50GB.
- Benefits for your Protected Equipment which provides assistance in the event your Protected Equipment is misplaced or cannot be recovered. This Membership Benefit has a 30-day waiting period prior to becoming effective. You are limited to one request for this Membership Benefit on a mobile phone per 12-calendar months in the event that mobile phone is misplaced or unable to be recovered.
- Coverage for your mobile phone is provided through a reimbursement policy issued to AKKO by Victoria Corporate Limited.
4. Additional Terms.
Services provided under the AKKO brand and/or by our authorized service providers are subject to the additional terms, limitations and exclusions below or found in your Protection Plan terms and conditions.
You may not access or use the Membership for any purpose other than that for which we make the Membership available. The Membership may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a Member, you agree not to:
- Systematically retrieve data or other content from our website or mobile application (the “Content”) to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
- Make any unauthorized use of our website or mobile application, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
- Use your Membership or our website or mobile application to advertise or offer to sell goods and services;
- Circumvent, disable, or otherwise interfere with security-related features of our website or mobile application, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of our website or mobile application and/or the Content contained therein;
- Engage in unauthorized framing of or linking to our website or mobile application;
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
- Make improper use of our support services or submit false reports of abuse or misconduct;
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
- Interfere with, disrupt, or create an undue burden on our website or mobile application or the networks or services connected to our website or mobile application;
- Attempt to impersonate another user or person or use the username of another user;
- Use any information obtained from your Membership or our website or mobile application in order to harass, abuse, or harm another person;
- Use your Membership or our website or mobile application as part of any effort to compete with us or otherwise use your Membership or our website or mobile application and/or the Content for any revenue-generating endeavor or commercial enterprise except as specifically approved by Us within Your Protection Plan;
- Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of our website or mobile application;
- Attempt to bypass any measures of your Membership or our website or mobile application designed to prevent or restrict access to your Membership or our website or mobile application, or any portion of your Membership or our website or mobile application;
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of your Membership or our website or mobile application to you;
- Delete the copyright or other proprietary rights notice from any Content;
- Copy or adapt our website or mobile application software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of our website or mobile application;
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses your Membership or our website or mobile application, or using or launching any unauthorized script or other software;
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or your Membership or our website or mobile application; or
- Use your Membership or our website or mobile application in a manner inconsistent with any applicable laws or regulations.
- Submit a request for Membership Benefit regarding a non-portable electronic device which has become unrecoverable while located outside of the United States.
5. How Can You Use Your Membership?
You may obtain services by logging into your account via our website or mobile application. Depending on the third party or partner that may provide your Membership, obtaining service may be facilitated by visiting an applicable portal provided to you. If you have difficulty in requesting service or utilizing one of your Membership Benefits, you may contact our support, [email protected]. Keep your Membership Confirmation document and any original sales receipts for your Protected Equipment and your Membership, as it may be required if there is any question as to your Protected Equipment’s eligibility. You may also be required to provide the cell phone number associated with your Membership in order to confirm eligibility.
6. Eligibility for Membership Benefits.
At our discretion, we may ask questions and take steps to verify that the person seeking support or service is a Member and is a resident of the fifty states of the United States of America, the District of Columbia, or any territories of the United States, or Canada. Membership cannot be transferred. You agree only persons who have reached the age of majority may enter into a Membership and accept these Terms and the terms of any Protection Plan issued on eligible products during your Membership.
7. Your responsibility under the Membership
You agree to the following requirements under your Membership:
- You must pay any and all dues, fees, and costs associated with your Membership and related Membership Benefits.
- You must provide any information which is reasonably necessary for AKKO to provide your Membership Benefits. This includes proof of purchase from a registered business. For Protected Equipment which is deemed stolen and unrecoverable, we may require you to provide a police report detailing such incident along with any applicable insurance documentation required.
- You must ensure that any data residing on your Protected Equipment is backed up. AKKO does not make any guarantees as to the protection of data on your Protected Equipment.
- In order for your Protected Equipment to be eligible for all Membership Benefits, you must either login to the mobile or web application and comply with all applicable requirements, such as enabling location services for the AKKO Mobile App to access, or comply with the instructions provided to You via email.
- If a photograph of your Protected Equipment is required to be uploaded to the AKKO Mobile App or web application, you agree that this photograph will be unaltered and the original file taken with your device.
- Subject to any Protection Plan terms and conditions, you must submit any request for Membership Benefits to AKKO within thirty (30) days of the triggering event, unless valid documentation is provided explaining why such submission was impossible.
- You must have a valid PayPal or Venmo account or a United States or Canadian bank account which can receive ACH and/or wire payments to receive Membership Benefits. Subject to the terms and conditions of any Protection Plan, any returned Membership Benefit from your bank account will be deducted from your eligible benefit amount.
8. When Membership Begins and Ends
Membership begins when you purchase the Membership or are provided access to the Membership via your Group. Membership in turn ends on the date specified in your Membership Confirmation (your “Membership Period”). Your Membership Confirmation will be provided at the time of sale or when you register your Protected Equipment and your Membership’s registration number (“Membership Agreement Number”) with AKKO. Your Membership Agreement Number is your cell phone number assigned to your account if you have a plan that includes protection for a phone. If your Membership does not provide any protection for a phone, your Membership Agreement Number will be provided at the time of purchase. If auto-registration is available and you do not receive a separate Membership Confirmation, your original sales receipt will be your Membership Confirmation.
You agree to have the credit card, debit card or other authorized payment source (the “Payment Source”) used for your Membership purchase (or your first Membership payment where not otherwise paid for by a Membership Payment Provider) kept on file to be automatically charge at the end of your initial Membership Period for the subsequent Membership Period. If your Payment Source cannot be charged for any reason, and you have not otherwise made the appropriate payment on time, you will receive a notice from AKKO that your account is past due. If payment is not provided within 30 days of this notice, your Membership will cease. Any past due payments are owed to AKKO for your Membership to continue. AKKO has the right, but not the obligation, to accept any late payment and allow your Membership to continue from the date of late payment.
You accept that it is your responsibility to complete activation of your account, and to verify your Protected Equipment in accordance with all instructions provided by us. Failure to activate your account or register a product does not constitute a delay in your Membership’s start date.
9. AUTOMATIC RENEWAL.
MEMBERSHIP BEGINS ON THE DATE IT IS INITIALLY PURCHASED AND WILL CONTINUE TO RENEW FOR SUBSEQUENT MEMBERSHIP PERIODS INDEFINITELY UNTIL IT IS CANCELED BY EITHER YOU OR US. YOU AUTHORIZE US TO CHARGE YOUR PAYMENT SOURCE AT THE BEGINNING OF EACH MEMBERSHIP PERIOD FOR THE THEN-CURRENT PRICE FOR THE MEMBERSHIP, SUBJECT TO US GIVING NOTICE TO YOU OF ANY PRICE CHANGES AS PER BELOW. PRIOR TO THE BEGINNING OF EACH MEMBERSHIP PERIOD, WE WILL SEND YOU A REMINDER THAT YOUR PAYMENT SOURCE WILL BE CHARGED AT THE START OF THE UPCOMING MEMBERSHIP PERIOD UNLESS YOU CANCEL YOUR MEMBERSHIP. AKKO RETAINS THE DISCRETION TO CHOOSE NOT TO RENEW A CUSTOMER BY PROVIDING AT LEAST THIRTY (30) DAYS’ NOTICE.
10. Cancellation; renewal; and change of terms or plan price.
You agree to abide by the following cancellation requirements:
- Regardless of your method of purchase, you may cancel this Membership at any time for any reason. To cancel your Membership, you may email AKKO at [email protected] or reach out to AKKO’s support team. When emailing AKKO, you must provide your Membership Agreement Number. You may also cancel your Membership by logging into your account via the App or website and referencing the cancellation instructions in your Account Settings page. You may be eligible for a pro-rata refund of your Protection Plan. Please review your Protection Plan terms and conditions to determine your eligibility.
- Unless applicable local law provides otherwise, AKKO may cancel this Membership for fraud, material misrepresentation, failure to pay Membership fees, failure to adhere to proper conduct within the AKKO community, or by choice with due notice and after any obligations to you have been fulfilled and fully resolved.
- Upon the effective date of your cancellation, AKKO’s future obligations under this Membership to you are fully extinguished.
- Any cancellation of the Membership will result in the automatic, immediate cancellation of any Protection Plan or any other Membership Benefits.
11. Change of terms or plan price.
We may change the price of the Membership at any time upon 30 days’ notice to you. We may in our discretion change these Terms, the AKKO Privacy Policy, My AKKO account terms, or any aspect of the Membership, without notice to you. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THE PRICE FOR THE MEMBERSHIP OR THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
12. Notice.
We will notify you regarding cancellations, annual renewals of AKKO, and changes in price to the e-mail address you provided to us. It is your responsibility to contact us at [email protected] or [email protected] to update your e-mail address if necessary. We may also send you any notices to the postal address we have on file for you.
13. Privacy policy.
It is our policy to respect the privacy of our customers. For information on our privacy practices, please review our privacy policy at https://akko.link/privacy-policy.
14. Limitations of service.
We shall not be liable for any failure or delay in performance due to any cause beyond our control. We may refrain from providing services under your Membership, wholly or in part, on the basis that the minimum system requirements are not met or if your technical needs or other requirements are unusual or extensive and beyond the scope of these Terms, as determined by us.
15. Disclaimer of warranties.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THESE TERMS, OUR PRODUCTS AND SERVICES, INCLUDING ALL MATERIALS INCORPORATED THEREIN, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. NOTE: CERTAIN APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NO STATEMENT OF OURS OR ANY OF OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES AND AFFILIATES SHALL CREATE ANY WARRANTY OTHER THAN THOSE EXPRESSLY CONTAINED IN THESE TERMS. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
16. Limitation of liability.
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE MEMBERSHIP, EVEN IF SUCH LOSSES WERE FORESEEABLE AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the other provisions of this Membership, we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the greater of (1) the total of any Membership or similar fees, if any, with respect to any service or feature of the Membership paid in the six months prior to the date of the initial claim made against us, or (2) US $500.00.
Some jurisdictions do not allow limitations of liability, so some or all of the foregoing limitations may not apply to you.
17. Dispute Resolution by Binding Individual Arbitration.
PLEASE READ THIS SECTION CAREFULLY. IF YOU DO NOT REJECT IT, THIS SECTION WILL APPLY, AND MOST DISPUTES BETWEEN YOU AND US WILL BE SUBJECT TO INDIVIDUAL ARBITRATION. THIS MEANS THAT: (1) NEITHER A COURT NOR A JURY WILL RESOLVE ANY SUCH DISPUTE; (2) YOU WILL NOT BE ABLE TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING; (3) LESS INFORMATION WILL BE AVAILABLE IN DISCOVERY; AND (4) APPEAL RIGHTS WILL BE LIMITED.
If a dispute arises between you and us, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and the Company agree that you and we will resolve any claim or controversy at law or equity that arises out of these Terms, the Website, or our products or services (a “Claim”) via binding arbitration. The arbitration shall be administered by the San Francisco, California offices of JAMS and the arbitration shall be conducted under the Streamlined Arbitration Rules and Procedures of JAMS (“JAMS Rules”) that are in effect at the time the arbitration is initiated. The JAMS Rules can be accessed at http://www.jamsadr.com/rules-streamlined-arbitration/. In the event of a conflict between the terms set forth in this Section of the Agreement and the JAMS Rules, the terms in this Section of the Agreement will control. The arbitrator must apply the same law and legal principles, consistent with the Federal Arbitration Act, which would apply in court, but may use different procedural rules.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted exclusively in the state and federal courts located in San Francisco County, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and inconvenient forum with respect to venue and jurisdiction in such state and federal courts.
YOU AGREE NOT TO PARTICIPATE IN A CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION AGAINST US IN COURT OR ARBITRATION. ALSO, YOU MAY NOT BRING CLAIMS AGAINST US ON BEHALF OF ANY OTHER USER OR PERSON NOT ON YOUR ACCOUNT.
The party who wants to arbitrate must notify the other party in writing. This notice can be given after the beginning of a lawsuit or in papers filed in the lawsuit. Otherwise, your notice must be mailed to AKKO, 95 Third Street, 2nd Floor, San Francisco, CA 94103.
18. Electronic Communications, Transactions, and Signatures.
Visiting our website or mobile application, sending us emails, and/or completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
19 .Miscellaneous.
- This Membership Agreement operates to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
- If any provision or part of a provision of this Membership Agreement is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from this Membership Agreement and does not affect the validity and enforceability of any remaining provisions.
- You grant us the right to verify any information provided to us during the course of communicating about your Membership Benefits. This includes authorizing us to contact law enforcement or other regulatory entities on your behalf to discuss your request for Membership Benefits in order for us to verify information and case numbers.
- You accept that failure to have read or understood this Membership Agreement and other terms and conditions of protection, benefits, or use of AKKO’s website, app or platform, do not constitute an acceptable excuse to obtain protection of benefits if you have not complied with all terms.
- This Membership is non-transferable and cannot be passed to any other individual. In the event of your death, your Membership shall end and any Protected Equipment which is transferred to another individual is no longer covered under this Membership.
AKKO Plan Reimbursement Agreement:
Reimbursement Amounts: Your reimbursement limits (indicated within your account settings) will range from $2,000 – $10,000 per incident of loss with no annual aggregate limits. The default plan for either Adult or Student is a $2,000 reimbursement limit per incident of loss. If you select to upgrade your reimbursement limit, you must do so by confirming in writing by emailing [email protected] and paying the appropriate increased membership fee costs.
Deductibles/Service Fees: For Adult Plans, the deductible for any claims of damage or theft on your items is $99. For a Student Plan, the deductible is $49 for any claim. Deductibles may vary for certain items such as phones, or extensions or add-ons to your AKKO Plan, which will be specified as applicable.
Reimbursement Plans:
– AKKO Plan – Plan A (All inclusive protection for 1 phone and up to 25 other items)
Additional Extensions – Only Available if you have an AKKO Plan (Plan A):
- Second Phone protection
- Phone – Extended Warranty 2 years
- Tablet – Extended Warranty 2 years
- Laptop – Extended Warranty 2 years
- Laptop – Extended Warranty 3 years
- TV – Extended warranty – 2 years
- TV – Extended warranty – 3 years
AKKO PLAN - PLAN A: PROTECTION AND REIMBURSEMENT TERMS
AKKO will Reimburse you for losses resulting from the following:
- Accidental Damage: Drops, Liquid Spills and Liquid Submersion
- Mechanical failure and manufacture defect for phones
- Theft, Burglary, Robbery, vandalism, and car break-in (with signs of forced entry).
- Fire, Flood, Vandalism, Natural Disasters and Power Surge due to lightning
The following extension will only apply if a plan is selected separately and indicated in your account billing:
- Warranty Protection: Mechanical Failure and Manufacture Defect for devices besides phones
The maximum number of items protected within your AKKO Plan are 1 phone and 25 other items.
Reimbursement for the following items are restricted as follows;
- Reimbursement for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited to $1,000.00 for any one incident of loss.
- Reimbursement for bicycles is limited to $1,000.
- Property in a personally owned automobile is protected, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.
- Surfboards are protected for theft and damage due to mishandling on airlines, accidental damage from non-airline transportation or use/handling not included.
- Appliances: only counter-top appliances such as blenders, coffee makers, toasters, or microwaves are protected. Appliances which are wall mounted or integrated into cabinetry or have any types of utility hookups such as gas or water are not covered.
EXCLUSIONS
Your AKKO Plan will not provide reimbursement for the following:
Automobile, motorcycle, boat, motor, aircraft or aircraft parts or any type of motorized land vehicle or other conveyances or their accessories (including car stereos, GPS navigation devices, keyless entry), money in currency or coin, evidences of debt, letters of credit, passport documents, notes, securities, transportation tickets or any other tickets, pharmaceuticals, prescription or over- the- counter, artwork, professional or amateur, antiques or collectables, animals, firearms or ammunition, salesman samples, contact lenses, keys, artificial teeth or limbs, or merchandise for sale, forms of identification, including student ID’s and driver’s licenses.
EXTENSIONS:
The following extensions are only available if an AKKO Plan (as designated) has been purchased is listed as part of your plan in your account billing.
SECOND PHONE (available only as add-on to an AKKO Plan)
AKKO shall provide reimbursement for a second phone used for work, travel or backup providing this is owned and used by the same individual as defined in Plan A. You cannot use this add-on to protect another individual’s phone, or a phone that is predominantly used by another individual (such as a friend, spouse, child, other relative, co-worker, partner, or employee).
AKKO will reimburse you for losses resulting from the following:
Accidental Damage: Drops, Liquid Spills and Liquid Submersion
Mechanical failure and manufacture defect
Theft, Burglary, Robbery, vandalism, and car break-in (with signs of forced entry).
Fire, Flood, Vandalism, Natural Disasters and Power Surge due to lightning
2 YEAR EXTENDED WARRANTY – PHONE (available only as add-on to an AKKO Plan, including for a Second Phone)
AKKO will Reimburse you for losses resulting from Mechanical & Electrical Breakdown up to the maximum value of the purchase price of the device.
CONDITIONS
The protection provided expires 24 months from the purchase date of the phone. This plan must be added within 45 days of the date of purchase. Only available for brand new devices, no refurbished devices are eligible, including refurbished by the original manufacturer or open-box items.
EXCLUSIONS
Natural battery degradation from use. Any malfunctions or defects deemed to be included in publicized news and announcements, or a manufacturer announced recall.
Excludes the coverage already applicable and provided under any Manufacturer’s or Retailer’s Warranty or purchased extended warranty or extended warranty benefits provided by a credit card or other membership/rewards program.
2 YEAR EXTENDED WARRANTY – TABLET (available only as add-on to an AKKO Plan)
AKKO will Reimburse you for losses resulting from Mechanical & Electrical Breakdown up to the maximum value of the purchase price of the device.
CONDITIONS
The protection provided expires 24 months from the purchase date of the tablet. This plan must be added within 45 days of the date of purchase. Only available for brand new devices, no refurbished devices are eligible, including refurbished by the original manufacturer or open-box items.
EXCLUSIONS
Natural battery degradation from use. Any malfunctions or defects deemed to be included in publicized news and announcements, or a manufacturer announced recall.
Excludes the coverage already applicable and provided under any Manufacturer’s or Retailer’s Warranty or purchased extended warranty or extended warranty benefits provided by a credit card or other membership/rewards program.
2 YEAR EXTENDED WARRANTY – LAPTOP (available only as add-on to an AKKO Plan)
AKKO will Reimburse you for losses resulting from Mechanical & Electrical Breakdown up to maximum value of the purchase price of the device.
CONDITIONS
The protection provided expires 24 months from the purchase date of the laptop. This plan must be added within 45 days of the date of purchase. Only available for brand new devices, no refurbished devices are eligible, including refurbished by the original manufacturer or open-box items.
EXCLUSIONS
Natural battery degradation from use. Any malfunctions or defects deemed to be included in publicized news and announcements, or a manufacturer announced recall.
Excludes the coverage already applicable and provided under any Manufacturer’s or Retailer’s Warranty or purchased extended warranty or extended warranty benefits provided by a credit card or other membership/rewards program.
3 YEAR EXTENDED WARRANTY – LAPTOP (available only as add-on to an AKKO Plan)
AKKO will Reimburse you for losses resulting from Mechanical & Electrical Breakdown up to maximum value of the purchase price of the device.
CONDITIONS
The protection provided expires 36 months from the purchase date of the laptop. This plan must be added within 45 days of the date of purchase. Only available for brand new devices, no refurbished devices are eligible, including refurbished by the original manufacturer or open-box items.
EXCLUSIONS
Natural battery degradation from use. Any malfunctions or defects deemed to be included in publicized news and announcements, or a manufacturer announced recall.
Excludes the coverage already applicable and provided under any Manufacturer’s or Retailer’s Warranty or purchased extended warranty or extended warranty benefits provided by a credit card or other membership/rewards program.
TV EXTENDED WARRANTY – 2 or 3 years – (available only as add-on to Plan A)
AKKO will Reimburse you for losses resulting from Mechanical & Electrical Breakdown up to maximum value of the purchase price of the device.
CONDITIONS
The protection provided expires either 24 or 36 months from the purchase date of the TV. This plan must be added within 45 days of the date of purchase. Only available for brand new devices, no refurbished devices are eligible, including refurbished by the original manufacturer or open-box items.
EXCLUSIONS
Any malfunctions or defects deemed to be included in publicized news and announcements, or a manufacturer announced recall.
Excludes the coverage already applicable and provided under any Manufacturer’s or Retailer’s Warranty or purchased extended warranty or extended warranty benefits provided by a credit card or other membership/rewards program.
Note:
From this section through the end is the same for any type of protection you select to include with your plan. It applies no matter what type of property you want to protect.
DEFINITIONS & CONDITIONS
CORROSION & RUST: We will not reimburse loss or damage caused by or resulting from corrosion, rust or changes in humidity or temperature.
COSMETIC DAMAGE: We will not reimburse loss for Cosmetic damage. Cosmetic damage means damage or changes to physical appearance of your property that does not impede or hinder the normal operational function of the scheduled property such as scratches, abrasions, change in color, texture, or finish.
DISHONEST ACTS: We will not reimburse loss or damage caused by your dishonesty or anyone acting for you. Nor do we reimburse any loss or damage arising from your illegal acts whether committed alone or in collusion with others.
However, if the loss is caused by an act arising out of a pattern of criminal domestic violence and the perpetrator of the loss is criminally prosecuted for the act causing the loss, this exclusion does not apply to an otherwise eligible loss suffered by another member who did not cooperate in or contribute to the act that caused the loss.
ENTRUSTED: Assigning the responsibility of the eligible item to someone other than the primary member.
ELECTRICAL BREAKDOWN: We will not reimburse loss or damage to electrical equipment caused by electricity other than lightning. If a fire results, we will pay for the loss or damage caused by the fire (Unless an Extended Warranty Protection is selected for a particular device).
INTENTIONAL ACTS: We will not reimburse loss or damage caused by your intentional damage or destruction of your property under this Agreement.
LOSS(ES): Any one incident in which one or more items of personal property is damaged, destroyed, or stolen.
MECHANICAL BREAKDOWN: We will not reimburse loss or damage caused by mechanical breakdown or system failure if not caused by accidental damage. If a fire or explosion ensues, we will pay for that loss or damage (Unless an Extended Warranty Protection is selected for a particular device). Phones are excluded and covered against mechanical breakdown.
NUCLEAR HAZARD: We will not reimburse loss or damage caused directly or indirectly by nuclear reaction, nuclear radiation, or radioactive contamination. Loss caused by nuclear hazard is not considered loss caused by fire, explosion, smoke or any other eligible peril. Direct loss by fire resulting from the nuclear hazard is eligible for reimbursement.
THEFT FROM AN UNATTENDED VEHICLE: We will not reimburse loss or damage that is caused by or resulting from theft from an unattended vehicle except when it is securely locked, its windows are fully closed, and there is visible evidence that entry into the vehicle was forced.
PHONE THEFT: For the theft of a phone to be eligible for reimbursement, you must be able to share your google location timeline to prove the last known location of the device prior to it being stolen. If you do not have the Google Maps mobile application installed on your device, you must do so in order for theft of the phone to be protected, or have a similar device tracking software/tool which is capable of displaying the last known location of a device with a timeline/history. A mobile app or tool such as iPhone’s “Find My” is not sufficient enough as it can only prove the present location of a device and cannot display a timeline/history of its location. If you have any questions regarding theft of phones or need assistance setting up a proper mobile app or tool, please contact us.
PROOF OF OWNERSHIP: Records, such as sales receipts to prove ownership of the item(s) being claimed.
POWER SURGE: We will not reimburse Loss or damage to electronic equipment caused by electricity other than lightning.
REPLACEMENT COST: The amount that an entity would have to pay, at the present time, to replace the eligible protected asset.
UNEXPLAINED LOSS OR MYSTERIOUS DISAPPEARANCE: We will not reimburse loss or damage where the only proof of loss is unexplained or is caused by the disappearance of property without the knowledge as to place, time or manner of its loss. If your property was stolen, you are required to notify the local police immediately upon discovery. This Agreement does not provide protection if you fail to notify the police.
WAR-GOVERNMENT SEIZURE: We will not reimburse loss or damage caused directly or indirectly by: War (including undeclared war or civil war); or a warlike action by a military force; or invasion, insurrection, rebellion, revolution, or unlawful seizure of power including action taken by governmental authority to prevent or defend against any of these. We will not reimburse your for losses to your property if it is seized or destroyed under quarantine or Customs regulations, or confiscated by any government or public authority.
WEAR & TEAR: We will not reimburse loss or damage caused by or resulting from wear and tear, gradual deterioration, insect or vermin. Wear and Tear means the reduction in value to the Protected Product stemming from routine use and exposure.
DEDUCTIBLE: Your deductible applies first to each loss. Then AKKO will pay any amount over this deductible up to the limit of protection for your selected plan. Your deductible amount for your plan is indicated with the plan information.
INSURABLE INTEREST: AKKO will not reimburse more than your insurable interest in any property. Therefore, the limit of protection must represent the replacement cost value of the property you are insuring.
LIMIT OF PROTECTION: The limit of protection for your selected plan as shown in your account, applies to all losses arising from any one event. Any amount AKKO reimburses you will not reduce your protection for future losses.
AGREEMENT PERIOD: Period for which your plan is in force as stated in your account. A loss must occur within this period to be reimbursed.
AGREEMENT TERRITORY: This agreement protects your eligible property against direct physical loss or damage worldwide. In return for your membership fees, we will provide the protection stated in this Agreement for the Reimbursement Limits of protection as selected and shown in your account.
LOSSES WE WILL NOT REIMBURSE: Corrosion & Rust, Cosmetic Damage, Dishonest Acts, Intentional Acts, Nuclear Hazard, Power Surge (except lightning), Theft From An Unattended Vehicle, Unexplained Loss or Mysterious Disappearance, War-Government Seizure and Wear And Tear. Manufacture Defects and Mechanical Breakdown losses are covered for phones but will not be reimbursed for other devices and personal items unless applicable plan extensions have been purchased and added to your primary AKKO plan.
PROPERTY WE WILL NOT PROTECT: This Agreement does not reimburse for losses to video games, DVD’s, CD’s, MP3 files, ring tones, contact lists, video screen savers, applications, programs, pictures, video files, audio files and data, and merchandise for sale.
GENERAL TERMS AND CONDITIONS
These are the terms which apply to the protection you are provided by your AKKO Plan.
PROTECTION BEGINS: Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created. Your protection ceases at 12:01 a.m. on the expiration date of your plan. Waiting period: there is a waiting period of up to 30 days for accidental damages or theft to be eligible for reimbursement from your plan. In situations where ample photo/video evidence is available when reviewing your reported loss and claim, this waiting period may be waived for losses from accidental damages.
As a condition of reimbursement, you shall be current on all due AKKO membership fees.
AKKO agrees, subject to the actual receipt of your membership fees by AKKO, to indemnify you in accordance with the terms, conditions, limitations and exclusions of the risks as defined in the Declaration Pages.
PROTECTION ELIGIBILITY: Items are only eligible for protection and reimbursement in the event of a loss if they were inventoried in your account according to all outlined rules and procedures laid forth by AKKO and have no existing damages or defects. Your plan will only protect your items. All plans are per individual and may not be used to share protection with others for their items. If we suspect items added to your plan are not yours, or are not predominantly used by you, we may remove them from your plan and they will not be eligible for protection.
What does this mean?
Your personal property is not protected unless you’ve added all items to your AKKO account and follow all instructions in regards to providing necessary pictures or receipts. If you ever have difficulty with providing the proper information for your stuff, or uploading it to your account, just reach out to our team so we can help by emailing [email protected] or using our online chat. Not adding your items to your AKKO account because you forgot, or had difficulty doing so, or faced any glitches or errors with our app or website are not a valid excuse! We will inform you on other ways to provide the information needed for your items so they will be protected if needed. But if you do not add your items to your account with all requested information and photos, or provide them to our team through another instructed means, your items would not be protected. Which would really suck! We also aren’t able to provide such great valued protection with our plans if you are adding items that belong to you and others on your account. Each plan is per individual. We realize that may be hard to discern for families, so please be fair to other members and purchase additional plans for your family members if the items you intend to protect are being used by others in your household or family. A good rule of thumb would be a 50% rule. If someone in your household/family uses an item at least 50% of the time, it needs to be added to their own plan.
ABANDONMENT: There will be no abandonment to us of any property.
What does this mean?
If items of your are damaged and need to be repaired or replaced, you may not simply send them to AKKO if we do not request them, or leave them with a repair partner of AKKO if you were not instructed to do so. In other words, if your broken items are junk, you need to take care of it unless instructed or offered otherwise!
APPRAISAL: If you and AKKO do not agree on the amount of the loss or the value of your property, either party may demand that these amounts be determined by appraisal.
If either makes a written demand for appraisal, each will select a competent, independent appraiser and notify the other of the appraiser’s identity within 20 days of receipt of the written demand. The two appraisers will then select a competent, impartial umpire. If the two appraisers are unable to agree upon an umpire within 15 days, you or AKKO can ask a judge of a court of record in the state or province where the property is located to select an umpire.
The appraisers will then determine and state separately the amount of each loss.
The appraisers will also determine the value of your property items at the time of the loss, if requested.
If the appraisers submit a written report of any agreement to us, the amount agreed upon will be the amount of the loss. If the appraisers fail to agree within a reasonable time, they will submit only their differences to the umpire. Written agreement so itemized and signed by any two of these three, sets the amount of the loss.
Each appraiser will be paid by the party selecting that appraiser. Other expenses of the appraisal and the compensation of the umpire will be paid equally by you and us.
What does this mean?
Very rarely do claims arise where there is a disagreement of the value of your damaged/stolen property. But if you feel the reimbursement amount determined for your claim is incorrect, we will work with you and go through this appraisal process to figure out the proper value you should be reimbursed for your loss. Typically this would only apply for a more expensive, rare, or no longer commercially available which is not considered an antique or collectible (which are not protected with an AKKO Plan).
ASSIGNMENT: Your protection may not be assigned to any other individual other than yourself without AKKO’s written consent.
What does this mean?
You can’t change the person protected by the plan you registered for. If you do need to change the primary person on your plan, just reach out to [email protected]
BENEFIT TO OTHERS: Protection under your plan will not directly or indirectly benefit anyone having custody of your property.
CANCELLATION:
You may cancel your plan by advance written notice of cancellation to AKKO. Simply email [email protected] to initiate cancelling your plan. You will be refunded any owed balances based upon your membership fees paid, any fees/penalties owed, and any reimbursements already made from your plan.
AKKO may cancel your plan by delivering to you a written notice of cancellation specifying the Effective Date of Cancellation per the guidelines listed below on grounds for cancellation.
CANCELLATION FEE:
Should any member file a fraudulent claim or provide dishonest or false information about themselves, or their property uploaded to their account, AKKO may cancel the member’s plan and delete their account as well as charge a $35 membership cancellation fee at their discretion. Examples of fraudulence and breaking the terms and conditions of use of the AKKO Platform and an AKKO membership plan may include but is not limited to: adding falsified images or misrepresented images of a user’s property or personal items, false or misrepresented descriptions or accounts of a claim or incident of loss (damage or theft), a user’s place of residence, identity, or origin, and false statements made about a user’s correspondence with any AKKO company representative or the user’s interactions and material witnessed on the AKKO website or platform (found at getAKKO.com and app.getAKKO.com or in the AKKO mobile app on Android or iOS). AKKO imposes this cancellation fee penalty to dissuade fraudulent activity and keep a positive and safe community of users. Fraudulence committed through the AKKO platform and against AKKO’s partners contributes to threatening the affordable rates other AKKO members are able to pay for membership and protection.
MISREPRESENTATION, CONCEALMENT OR FRAUD:
Your membership will not provide protection if you mislead AKKO, willfully conceal information, misrepresent any material information or attempt to defraud AKKO, or lie to AKKO about any matter concerning your plan and its provided protection, either before or after a loss.
Any person who, with intent to defraud or knowing that he/she is facilitating a fraud against AKKKO for the sake of collecting reimbursement for losses is therefore committing a fraud which is a serious and punishable crime and will result in cancellation of your plan and protection, denial of any claim for a loss, and potential legal action. Unintentional errors or oversights will not affect your eligibility for reimbursement under your protection. AKKO has the full right to verify any information or material you present pertaining to your provided protection or any claim. Failure to comply with providing verification of any information you have presented to AKKO will lead to a denial of protection.
What does this mean?
We take fraud seriously! Your plan will be cancelled and you will be banned from AKKO if you attempt to lie or provide false information or evidence with any claim. Fraudulence makes getting protection for your property more expensive for all other customers, and is also a serious crime. Don’t do it! AKKO is always happy to refer a customer that faces a loss which won’t be protected by their plan to a partner that can still try to help out. But lying to us about an incident to try and get reimbursement for it will result in a $35 membership cancellation fee and blacklisting.
NONRENEWAL:
AKKO may elect not to renew your plan by delivering notice of nonrenewal, stating the reasons for nonrenewal. AKKO will deliver these notices at least thirty (30) days before the:
Expiration of your plan term; or
Anniversary date of your membership if your membership term has been written for a period of more than one (1) year.
Otherwise, AKKO will renew your membership and plan(s) unless:
You fail to pay the renewal amount after AKKO has expressed their willingness to renew, including a statement of the renewal amount, to you and to your agent, at least twenty (20) days before the expiration date;
Fraud or material misrepresentation made by you or with your knowledge in obtaining protection, or in presenting a claim under your plan;
Any member violating any of the terms and conditions of their plan;
The risk originally accepted has substantially increased;
What does this mean?
It means that customers who abuse their plan or commit any dishonest acts or fraud may be dropped from their plan. Any due refunds would be issued to you, and your plan and protection would end. If you cease paying for your plan, your plan can also be cancelled. But as long as you communicate with our team on when you’ll be making payment or becoming current, we don’t cancel a plan without ample notice.
PAIRS, SETS OR PARTS:
If your loss involves pairs, sets or parts, AKKO may elect to repair or replace any part or restore the pair or sets to its value before the loss. Or, AKKO may elect to pay the difference in the value of the property before and after the loss.
What does this mean?
This typically applies to few incidents… but let’s say you have a pair of speakers in your home. If one of them fell over and was damaged, you would be reimbursed the cost to purchase another single speaker to complete the pair/set (as long as the speakers are able to be purchased individually). This wouldn’t apply for something like earbuds/headphones where you’re not able to purchase just 1 at a time! So you’d likely be reimbursed for purchasing a new pair.
PROTECTION CHANGES:
Protection and reimbursement limit changes can only be made by a confirmed written notice of modification or upgrade. Nothing else, including notice to our agents not via confirmed written notice, will change your plan or alter any of its terms.
What does this mean?
If you want to upgrade or change your reimbursement limits and protection, you just need to email us at [email protected]. This way all confirmations of changes are in writing.
SALVAGE AND RECOVERIES:
If AKKO pays you for the cost to replace your property or pays your plan’s reimbursement limit, AKKO retains all salvage rights for remaining parts and/or recovered property. If any salvaged property is not sent to AKKO or one of its designated repair/disposal partners after 30 days from the date a replacement is received by you or reimbursement is paid to you for replacing any claimed property, your account may be billed or sent to collections. The amount you may owe if you do not send your property to AKKO will be equal to the fair market value of your damaged item(s) in refurbished condition.
What does this mean?
It means that if a piece of your property is deemed too damaged to be repaired, then if AKKO pays you for the cost of replacement, AKKO is entitled to receive the remains of your damaged property. Unless otherwise instructed.
CHOICE OF LAW:
Your plan, the rights and obligations of the parties, and any claims arising out of or relating to your plan shall be governed by and construed exclusively in accordance with the substantive and procedural laws of California.
SUBROGATION:
Any claimant under your plan shall at the request and at the expense of AKKO do and concur in doing and permit to be done all such acts and things as may be necessary or reasonably required by AKKO for the purpose of enforcing any rights and remedies, or of obtaining relief or indemnity from other parties to which AKKO shall be or would become entitled or subrogated upon their paying for or making good any loss under your plan whether such acts and things shall be or become necessary or required before or after the claimant’s indemnification by AKKO.
What does this mean?
It means that if someone else were to be responsible for damage happening to your property, AKKO reimbursing you for the expense would grant AKKO the full rights to collect reimbursement/damages from the party responsible. You would not be able to both make a claim and have AKKO reimburse you for a loss, as well as have another party that was responsible for the loss pay you. (aka, no double-dipping!)
IF WE DISAGREE:
If we do not agree on the amount of your Loss, the following procedure will be used:
When arbitration has been requested by one party, both parties will mutually consent to the arbitration proceedings.
One of us will make a written request for arbitration, which is the process by which we will settle our disagreement.
Each of us will select an appraiser and decide upon a time and place for the appraisal.
The appraisers will select an impartial umpire. If they can’t agree on an umpire within fifteen (15) days, a judge where the appraisal is to be made will be asked to select the umpire.
The appraisers will each figure the Loss according to the terms of the Agreement. If they do not agree, they will submit their figures to the umpire. An agreement among 2 of the 3 will decide the amount of the Loss. You will pay your appraiser, and we will pay ours. We will equally divide the cost of the umpire. The appraisers and umpire cannot deny us any rights we have under this Agreement.
SUIT AGAINST US:
No action can be brought against AKKO unless there has been full compliance with all the terms and conditions of this Agreement.
No suit, action or proceeding against AKKO for the recovery of any claim under this Agreement shall be sustainable in any court of law or equity by a claimant of you. The liability of AKKO under this Agreement shall be limited to reimbursement directly to you for claims sustained under the protection provided herein.
PUNITIVE EXEMPLARY OR CONSEQUENTIAL DAMAGES
Your plan specifically excludes responsibility of AKKO for payment of:
Punitive or exemplary damages, legal fees, and penalties or fines for any reason;
Damages for breach of any implied or express warranty or service contract for any reason; or
Damages as a consequence of an eligible claim.
EXCLUSIONS:
Your plan shall not provide reimbursement for damages due to personal injury, or to any defect in material or workmanship which is obvious, or of which you may reasonably be expected to have knowledge, existing at the time of the sale.
Notwithstanding anything to the contrary contained herein, your plan or any endorsements, amendments, or attachments thereto, shall not reimburse loss or damage directly or indirectly occasioned by, happening through or in consequence of:
War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power; or any weapon or mechanism of peace employing atomic nuclear reaction, radiation, radioactive, biological, chemical, or radioactive agents, or contamination, whether in time of peace or war; or
Confiscation or nationalization, seizure, or appropriation by or under the order of any government or public or local authority in response to war.
TYPE OF PROTECTION
The protection afforded by this Agreement does not serve as any form of primary coverage or insurance when you have protection or insurance coverage applicable to the loss protected herein. In such circumstances, the amount of AKKO’s liability under this Agreement shall be reduced by the amount of such other form of coverage. The amount you may be reimbursed for under this Agreement or any other policies providing coverage should not exceed the total loss by you.
CONTRACTUAL VALIDITY
If any provision of this Agreement, or the application thereof to any entity or circumstance, shall to any extent be held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall, if possible, be amended to conform to the applicable law.
In the event such amendment is not possible, the invalidity of any provision of this Agreement shall not affect any other provision of this Agreement, or the application thereof, which can be given effect without the invalid provision, or application thereof, and to this end the provisions of this Agreement are severable.
JURISDICTION
AKKO and you each irrevocably agree that this Agreement is subject to a binding arbitration.
Only to the extent the foregoing agreement to arbitrate does not apply to a dispute, the courts of California shall have exclusive jurisdiction to settle any dispute or controversy of whatsoever nature arising out of or relating to this Agreement and that accordingly any suit, action or proceeding (collectively “Proceeding”) arising out of or relating to such matters shall be brought in such courts, and to this end, each party hereto irrevocably agrees to submit to the jurisdiction of the courts of California and irrevocably waives any objection which it may have now or hereafter to (a) any Proceedings being brought in any such court and (b) any claim that any such Proceedings have been brought in an inconvenient forum and further irrevocably agrees that a judgment in any Proceedings brought in California Courts shall be conclusive and binding upon each party and may be enforced in the courts of any other jurisdiction.
The choice of law and jurisdiction provided herein shall continue in full force and effect in respect of any dispute and controversy of whatsoever nature arising out of or relating to any of the matters referred to in the Agreement notwithstanding that you ceases for any reason to underwrite protection with AKKO.
NOTICE
Notice of any loss or claim shall be given in writing to AKKO filed through your AKKO account via the web (https://app.getAKKO.com) or mobile application.
This Agreement shall not be binding upon AKKO unless you have paid the initial fees required by AKKO and received initial confirmation email of your plan beginning as well as followed all instructions and procedures laid forth for having your items be eligible for reimbursement of losses.
AKKO PLAN UPGRADE TERMS AND ACCEPTANCE:
If you had initially signed up for an AKKO Plan prior to November 3, 2020, and decide to upgrade your plan to the version which became standard for new members from November 3, 2020 and later, you accept and understand that from the date of your confirmation with an AKKO representative by email or chat to upgrade and forward, your plan includes all protection benefits stated above on this page and in accordance with all terms and conditions stated here. You also accept that a cancellation notice for your coverage through NSSI will be sent from AKKO to NSSI on your behalf to terminate your policy with them dated to the date of your confirmation to upgrade your AKKO Plan. You will have no lapse in protection for your property and there will be no changes to your billing. You may review all changes in how items are protected and what items are protected as well as other benefits by reviewing both sets of terms and sample NSSI policy documents provided here: https://o.getakko.com/legal
The primary improvements to your protection are:
1. Options to add warranty protection add-on extensions to your AKKO Plan to protect against mechanical/electrical malfunctions as outlined above. To add any of these protection extensions to your AKKO Plan, you may email [email protected] or message us via online chat.
2. Same-day repair options and faster claims processes.
3. Electronic reimbursements for repairs/replacements (via paypal, venmo, zelle, or wire) vs. mailed paper checks.
If you have any questions, before confirming to upgrade your AKKO Plan, simply email us at [email protected] or message us via our online chat.
