If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.
Once you’re part of our approved Repair Partner Network, you’ll receive an email when a claim has been assigned or referred to your shop.
Sometimes, the first step will be obtaining a diagnosis of damage and a repair estimate for the customer to submit to the AKKO Claims Team for review.
An AKKO Claims Representative will let you know the maximum budget for a repair and if your estimate is below that amount and the customer’s claim has been fully verified, you’ll receive approval to proceed with the repair. If the cost to replace a damaged device is more cost-effective, then AKKO will approve a replacement instead of a repair for the customer.
If you are a shop that has the needed replacement device in stock, the AKKO Claims Representative will inform you of the approved cost and you can bill the customer their deductible and invoice AKKO the remaining amount.
For any repair, the same process is followed, an AKKO Repair Partner will charge the customer their deductible, then invoice AKKO the remaining balance.
The AKKO Claims Team pays repair provider and supplier invoices often the same or next day if credit card or PayPal payment methods are options. Otherwise, all claims invoices get paid weekly.
As an AKKO Repair Partner, if you ever have questions pertaining to a claim that has been assigned to you, reply to the claim email of the customer. The AKKO Claims Team works 7 days a week.