AKKO Plan Coverage Information and FAQs

Frequently Asked Questions:

Check out the list of common Questions & Answers below.
You can also click the blue “chat” icon in the bottom right corner of the screen to get in touch with us 🙂

What items are covered by an AKKO Plan?

Our Phone-only plans cover just your 1 phone.

But our one-of-a-kind “Everything Protected” AKKO Plan covers 1 phone PLUS 25 additional items.

From electronics to music instruments and photography equipment and even sports gear. Once registered, you can select Any 25 of your belongings to load into your AKKO account that are eligible for protection. Plus, your items can be swapped out whenever you’d like.

Choose from:

Electronics:
Phones, laptops, tablets, smartwatches, TV’s, desktop computers, monitors, and more

Photography/Video equipment:
Cameras, lenses, accessories, tripods, gimbals, all other gear

Audio/Music Gear:
Speakers, electronic music instruments, DJ equipment, headphones, musical instruments, and other gear/peripherals

Gaming:
Video game consoles, controllers, peripherals, VR, and more

Personal Transportation items (non-motorized):
Bikes, scooters, skateboards, hoverboards, unicycles

Sports/Recreational Gear:
Skis, snowboards, surfboards, golf clubs, tennis rackets, camping/climbing equipment, and other sports gear and accessories

Clothing & Accessories:
Clothes, jackets, shoes, sunglasses, watches, jewelry, and more

Appliances (only counter-top):
Blenders, coffee makers, microwaves, juicers, etc.

School Supplies:
Textbooks, backpack, calculators, other educational tools and items

NOTE: All plans are per individual and will only cover items that the individual on the account owns (either purchased by them or given/gifted to them). Plans cannot be shared with friends or family members. All plans may have up to (1) phone on them. To cover additional phones, select our family/multi-plan options!

What does an AKKO Plan protect me from?

Cracked Screens
Spills & Liquid Submersion
Accidental Damage (like drops)
Damage & Malfunctions from Accidental Damage/Drops
Mechanical/Electrical Failures of components (for phones)
Theft & Vandalism
Theft of items from an unattended vehicle via forced entry (car break-ins)
Fire, Flood, & Natural Disasters
Power Surge by Lightning

What is the Deductible for Phones and other items on AKKO's protection plans?

The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan ranges from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for Theft or total replacement claims! (less than half the cost of most other protection providers.) Click here to view the deductibles for repairs/replacements on your specific phone make/model.

If you have one of our “Everything Protected” AKKO Plans which protects 1 phone + 25 other items, all other items besides your phone are subject to a $99 deductible ($49 for students) for any incident of Accidental Damage or Theft.

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

But with all of AKKO’s protection plans, we made sure to have the deductibles at least be set at easily affordable amounts rather than the $150 – $400 deductibles seen on many other protections plans for phones, laptops, and other electronics and personal items.

What is the coverage limit?

Phone-only Protection Plan Limits:
If you have a phone-only protection plan ($6-$12/mo), the limit of protection is capped at the replacement cost value of your phone at the time of your claim for each claim you file. But there is no limit on how many claims you may file or any lifetime limit that AKKO will pay out!

This means that no matter what, you will always be covered to get an exact replacement of your phone (down to the same make, model, color, technical specs, and carrier) anytime the device is damaged or stolen, no matter how many times it may be. There is no limit on the number of claims you may file and our plans are a subscription, so there is no “term length” (unlike a warranty which may be 1-3yrs). So your phone can be covered forever!

“Everything Protected” AKKO Plan Limits:
For our “Everything Protected” AKKO Plans ($15/month for adults, $12 for students) there is a protection limit of $2,000 PER INCIDENT** for any item. There are no annual protection limits or a limit on the number of claims you may file. Additionally, all protection is still based on replacement cost value of your damaged/stolen items determined at the time of the claim. This means that if your laptop is stolen and costs $1,200 to replace at the time of the claim, you’ll be reimbursed $1,200 (plus any applicable sales tax or shipping) less your deductible. You would not be reimbursed $2,000.

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**$2,000 of protection PER INCIDENT means that if next week on Monday your laptop is stolen, up to the replacement value of your laptop is covered as long as that amount is less than $2,000.

If at another point in the same year you drop your tablet and the screen is smashed, up to the repair or replacement value cost of the tablet is covered as well as long as it’s less than $2,000.

But, there is not an annual limit of $2,000 which would be exhausted in case replacing your laptop cost $1,800 and replacing your tablet had cost $500.

This demonstrates PER INCIDENT protection and the per incident limit with an AKKO Plan is $2,000. There is not an annual limit.

HOWEVER, if during a single incident someone steals your entire backpack, filled with your laptop, and tablet, up to $2,000 total is covered to replace those items and any other contents of your backpack, plus the backpack itself. So if the combined replacement cost was above $2,000 for all these items, you would only have coverage up to $2,000 to be reimbursed.

Higher PER INCIDENT protection limits are available!

Once you’re registered, you can upgrade your plan to a PER INCIDENT limit as high as $10,000. But for a more common $3,000 – $5,000 PER INCIDENT protection limit upgrade, it’s only a few more dollars per month 🙂

The $2,000 of PER INCIDENT protection is more than enough for the majority of users based on our studies and the claims rates of currently protected AKKO users nationwide. But for those with more expensive items like a high-end laptop, or specialty gear like photography or music/audio equipment, the option to upgrade your limit is easily available. Simply contact us via the “billing” section of your account and we can upgrade your limit.

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Other Limitations:

1. Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.

2. Coverage for bicycles is limited to $1,000.00.

3. Property in a personally owned automobile is covered, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

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We re-state all this information under this separate Frequently Asked Question because sometimes users don’t click through all questions/answers and we want to make sure all prospective customers are fully informed 🙂

Do I need to have my item receipts for coverage? What if I don't have them?

For any accidental damage claims, it is not a requirement to have the original purchase receipts for the items you want to protect on your plan. While preferred, you can establish “proof of ownership” of your items through other means.

For items you may have purchased used or through a 3rd party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, request an email be sent to you by a seller stating the date you purchased an item, the amount paid, and what the item was. If an item was gifted to you, you may be requested to receive a statement from them confirming this.

For theft claims, proof of purchase will need to be provided. If you don’t have the original receipt of your purchase, you can try to contact the original seller/retailer you purchased an item from as often they will have records of past transactions. You can try providing your name, phone number, email, or credit card number to try and track down a receipt for something you purchased.

You can also provide our team a record of your credit card or bank statement showing the date and amount paid for an item. Or if you purchase an item through a marketplace or from a private seller, you could provide a record of something like a PayPal or Venmo transaction.

What items are NOT covered by an AKKO Plan?

Automobile, motorcycle, boat, motor, aircraft or aircraft parts or any type of motorized land vehicle or other conveyances or their accessories (including car stereos, GPS navigation devices, keyless entry), money in currency or coin, evidences of debt, letters of credit, passport documents, notes, securities, transportation tickets or any other tickets, pharmaceuticals, prescription or over- the- counter, artwork, professional or amateur, antiques or collectables, animals, firearms or ammunition, salesman samples, contact lenses, keys, artificial teeth or limbs, or merchandise for sale, forms of identification, including student ID’s and driver’s licenses.

Reimbursement for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited to $1,000.00 for any one incident of loss.
Reimbursement for bicycles is limited to $1,000.
Property in a personally owned automobile is protected, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.
Surfboards are protected for theft and damage due to mishandling on airlines, accidental damage from non-airline transportation or use/handling not included.
Appliances: only counter-top appliances such as blenders, coffee makers, toasters, or microwaves are protected. Appliances which are wall mounted or integrated into cabinetry or have any types of utility hookups such as gas or water are not covered.

Does an AKKO Plan cover Lost Items and Lost Phones?

If you were to “Lose” one of your belongings, you would need to evaluate the situation to determine if it fell under being theft, or what’s called “mysterious disappearance” (aka, you simply misplaced your belonging and have no idea where it went).

Use tools like Find My iPhone/Android to try and recover your phone, or similar services to track down a laptop/tablet. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence you can with your claims.

To receive reimbursement for a stolen phone, you must be able to share the location timeline of the device.

If you have an android device:

Make sure “Find my Android” is working and enabled. Just go to your web browser and type “Find my Android” and click the first result, make sure you can see the device on a map displaying “last known location” and the device name and make/model.

If you have an iPhone:

The “Find My” app on iOS does not provide a history of your device’s location which can help provide proof of theft for your claim. Download the Google Maps app and be sure it is set to allow location access at all times. You can verify that your Google Maps timeline is available by checking here: https://www.google.com/maps/timeline

You will only need to show AKKO’s team your location history if your phone is ever stolen.

The protection you get with an AKKO Plan will cover theft, but will not cover “mysterious disappearance.”

Can I add Multiple Phones to my AKKO Plan?

For our best value “Everything Protected” AKKO Plans, which protect 1 phone per plan + 25 additional items on each plan, such as laptops, tablets, TVs, smartwatches, and more, you can do a family bundle here: REGISTER MULTIPLE AKKO PLANS

If you’re looking to protect only phones, check out our Phone-only multi-plans here: REGISTER MULTIPLE PHONE-ONLY PLANS

Our AKKO Plan protects 1 phone + 25 items. Each plan is meant for 1 individual and will only cover items that the 1 individual owns/uses. Plans cannot be shared with friends/family members. If a family member (such as a parent) is the one who purchased an item that is on a kid’s plan, that’s OK!

If you’re looking to protect multiple phones, you can register multiple AKKO Plans and mix/match between the Adult and Student rate plans. Perfect for families to be able to cover all their phones + all their other electronics and personal items!

How can I cover multiple phones? Are there deals for family packages?

If you’re looking to protect only phones, check out our Phone-only multi-plans here: REGISTER MULTIPLE PHONE-ONLY PLANS

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed.

There is a waiting period of up to 30 days for accidental damages or theft to be eligible for reimbursement from your plan. In situations where ample photo/video evidence is available when reviewing your reported loss and claim, this waiting period may be waived for losses from accidental damages.

Be sure to follow all instructions within your account for adding photos and information for your items.

Photos of phones and tablets should be uploaded using the phone’s own cameras (front and rear) to provide pictures of the front (screen) and back sides of the device by taking the photos in front of a mirror. A photo of the phone’s “About” page in settings should also be provided by using another device (do not provide a screenshot) and the serial # of the device should be visible.

Photos of laptops and computers should be taken by including a photo of the device with the screen powered on and also displaying the “about” page showing the specs and serial # of the computer.

Photos of TVs should also be taken where the screen is powered on and displaying video/image. Also include photo of the serial #. For gaming consoles, be sure to include photos that show the device powered on with image/video visible on a display. Do not just include photos of the gaming console itself if it has no screen.

Can I add items that are older or used to my protection plan?

Yes!

The age or place you purchased your items does not matter. As long as an item is eligible for protection, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it protected through AKKO. See what items are eligible for protection here.

For items you purchased used or through a 3rd party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, request an email be sent to you by a seller stating the date you purchased an item, the amount paid, and what the item was.

This can suffice as a receipt should you be asked to provide one during a claim. However, for any claim of theft, you must also be able to provide proof of purchase (such as a record of a PayPal or Venmo payment, or a copy of your credit card or bank statement showing the date and amount paid). Read more here about how purchase receipts are not required for coverage.