AKKO Plan Coverage Information and FAQs

Frequently Asked Questions:

Check out the list of common Questions & Answers below.
You can also click the blue “chat” icon in the bottom right corner of the screen to get in touch with us 🙂

What items are covered by an AKKO Plan?

Your AKKO Plan covers just about any of your everyday personal items. From electronics to sports gear, even appliances. Once registered, you can select Any 25 of your belongings to load into your AKKO account, but your coverage extends to any items you own eligible for coverage. Plus, your items can be swapped out whenever you’d like.

Choose from:

Electronics:
Phones, laptops, tablets, smartwatches, TV’s, desktop computers, monitors, and more

Photography/Video equipment:
Cameras, lenses, accessories, tripods, gimbals, all other gear

Audio/Music Gear:
Speakers, electronic music instruments, DJ equipment, headphones, musical instruments, and other gear/peripherals

Gaming:
Videogame consoles, controllers, peripherals, VR, and more

Personal Transportation items (non-motorized):
Bikes, scooters, skateboards, hoverboards, unicycles

Sports/Recreational Gear:
Skiis, snowboards, surfboards, golf clubs, tennis rackets, camping/climbing equipment, and other sports gear and accessories

Clothing & Accessories:
Clothes, jackets, shoes, sunglasses, watches, jewelry, and more

Appliances:
Blenders, coffee makers, microwaves, and other appliances, including the ones pre-furnished in dorms/apartments/homes you’re living/renting in

School Supplies:
Textbooks, backpack, calculators, other educational tools and items

NOTE: All plans are per individual and will only cover items that the named individual on the policy owns. This means that if you file a claim, you must have proof of ownership of an item with your name on it (a purchase receipt, billing statement, etc.) Plans cannot be shared with friends or family members. All plans may have up to (1) phone on them. Both must have been purchased by you or are in your name. To cover additional phones, purchase additional adult or student plans.

What does an AKKO Plan protect me from?

Cracked Screens
Spills & Liquid Submersion
Accidental Damage (like drops)
Damage & Malfunctions from Accidental Damage/Drops
Theft & Vandalism
Theft of items from an unattended vehicle via forced entry (car break-ins)
Fire, Flood, & Natural Disasters
Power Surge by Lightning

What is the Deductible on an AKKO Plan?

The deductible for AKKO Adult Plans is $100 for any incident of Accidental Damage or Theft. — Simple and Affordable.

The deductible for an AKKO Student Plan is only $50!

This amount that is “deducted” from any claim payout you receive exists so that individuals are still motivated to be careful with their stuff.

But with an AKKO Plan, we made sure to have the deductibles at least be set at easily affordable amounts rather than the $150 – $400 deductibles seen on many other protections plans for phones, laptops, and other electronics.

What is the coverage limit?

The AKKO Base Plans ($15/month for adults, $10 for students) includes $2,000 of coverage PER INCIDENT**. There are no annual coverage limits or a limit on the number of claims you may file.
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**$2,000 of coverage PER INCIDENT means that if next week on Monday your phone is stolen, up to the replacement value of your phone is covered as long as that amount is less than $2,000.

If at another point in the same year you drop your laptop and the screen is smashed, up to the repair or replacement value cost of the laptop is covered as well as long as it’s less than $2,000.

But, there is not an annual limit of $2,000 which would be exhausted in case replacing your phone cost $900 and replacing your laptop had cost $1,500.

This demonstrates PER INCIDENT coverage and the per incident limit with an AKKO Plan is $2,000. There is not an annual limit.

HOWEVER, if during a single incident someone steals your entire backpack, filled with your phone, and laptop, up to $2,000 total is covered to replace those items and any other contents of your backpack, plus the backpack itself. So if the combined replacement cost was above $2,000 for all these items, you would only have coverage up to $2,000.

Higher PER INCIDENT coverage limits are available!

Once you’re registered, you can upgrade your coverage to a PER INCIDENT coverage limit as high as $10,000! But for a more common $3,000 – $5,000 PER INCIDENT coverage limit upgrade, it’s only a couple more dollars per month 🙂

The $2,000 of PER INCIDENT coverage is more than enough for the majority of users based on our studies and the claims rates of currently covered users nationwide. But for those with more expensive items like a high-end laptop, or specialty gear like photography or music/audio equipment, the option to upgrade your limit is easily available. Simply contact us via the “billing” section of your account and we can upgrade your coverage limit.

Feel free to Contact Us with any questions!

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Other Limitations:
1. Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.

2. Coverage for bicycles is limited to $1,000.00.

3. Property in a personally owned automobile is covered, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

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We re-state all this information under this separate Frequently Asked Question because sometimes users don’t click through all questions/answers and we want to make sure all prospective customers are fully informed 🙂

What items are NOT covered by an AKKO Plan?

Automobile, motorcycle, boat, motor, aircraft or aircraft parts or any type of motorized land vehicle or other conveyances or their accessories (including car stereos, GPS navigation devices, keyless entry), money in currency or coin, evidences of debt, letters of credit, passport documents, notes, securities, transportation tickets or any other tickets, pharmaceuticals, prescription or over- the- counter, artwork, professional or amateur, antiques or collectables, animals, firearms or ammunition, salesman samples, contact lenses, keys, artificial teeth or limbs, or merchandise for sale, forms of identification, including student ID’s and driver’s licenses.

Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.
Coverage for bicycles is limited to $1,000.00.
Property in a personally owned automobile is covered, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

Does an AKKO Plan cover Lost Items and Lost Phones?

If you were to “Lose” one of your belongings, you would need to evaluate the situation to determine if it fell under being theft, or what’s called “mysterious disappearance” (aka, you simply misplaced your belonging and have no idea where it went).

Use tools like Find My iPhone/Android to try and recover your phone, or similar services to track down a laptop/tablet. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence you can with your claims.

The coverage you get with an AKKO Plan will cover theft, but will not cover “mysterious disappearance.”

Who backs the coverage AKKO provides? How can I trust I'll be paid for a potential loss with this coverage?

All coverage plans are backed by Allmerica Financial Benefit Insurance Company, a member of The Hanover Insurance Group (est. 1852).

This American insurance company has a long history of protecting the property of individuals from unforeseen damages and theft and has maintained an “A” (Excellent) rating from A.M Best Company for years. The Hanover Insurance Group is a $5 Billion U.S. publicly traded company and currently backs the coverage of over 400,000 people nationwide!

AKKO partners with the facilitator of this insurance coverage and provides added enhancements for our users that are unique to our platform as well as a simpler and faster process for being able to get your stuff covered and process claims.

If you have any questions about the coverage plan, feel free to contact us! We’re happy to help out 🙂

Can I add Multiple Phones to my AKKO Plan?

All plans are per individual and will only cover items that the named individual on the policy owns. This means that if you file a claim, you must have proof of ownership of an item with your name on it (a purchase receipt, billing statement, etc.) Plans cannot be shared with friends.

Adult and Student Plan accounts may have up to (1) phone on their account. To add more phones, you must purchase additional Adult and/or Student Plans.

We offer a 5% discount if purchasing (3) or more plans! After registering your primary Adult Plan, then register the remaining Adult and/or Student Plans you need and then simply email “billing@getAKKO.com” telling us the email addresses of each account you registered. We’ll then apply your multi-plan discount and consolidate all your billing to the primary account holder!

How can I cover multiple phones? Are there deals for family packages?

If you need to protect multiple phones for you and your family members, AKKO can give you a discount when you register (3) or more plans!

Each Adult and Student Plan account may have up to (1) phone on them. To add more phones, you must purchase additional Adult and/or Student Plans.

For a family of 4 for example, with 2 adults and 2 kids, you would register:

(2) separate AKKO Adult Plans
(2) separate AKKO Student Plans

After registering your primary Adult Plan, then register the remaining Adult and/or Student Plans you need and then simply email “billing@getAKKO.com” telling us the email addresses of each account you registered. We’ll then apply your multi-plan discount and consolidate all your billing to the primary account holder!

If you want to consolidate all your billing into (1) charge each month or year, then all plans must be registered on the same billing interval (either monthly, or annual). Otherwise, you may choose to mix-and-match if you’d like! For example, pay month-to-month for your (2) Adult Plans, and pay annually for your (2) student plans.

All plans protect your phones against Accidental Damage & Theft!

Best of all, in addition to everyone’s phones being covered, all their other personal electronics and belongings are covered too at no extra cost!

There’s a reason customers switch to AKKO and call the decision and “no-brainer.”

Learn how to switch to AKKO here.

When does my coverage take effect?

Your coverage with an AKKO Plan begins 12:01AM the day after your account has been created as long as you have activated your account and completed set-up and your payment is current.

Coverage for theft, vandalism, fires/floods and natural disasters begins as soon as your coverage takes effect. Coverage for incidents of accidental damage begins 30 days from your registration date.

To have coverage be effective for your items, photos of them should be uploaded to your account in accordance with the guidelines listed in your account.

Photos of phones and tablets should be uploaded using the phone’s own cameras (front and rear) to provide pictures of the front (screen) and back sides of the device by taking the photos in front of a mirror.

Photos of laptops and computers should be taken by including a photo of the device with the screen powered on and also displaying the “about” page showing the specs and serial # of the computer.

Can I add items that are older or used to my coverage?

Yes!

The age or place you purchased your items does not matter. As long as an item is eligible for coverage, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it covered through AKKO. See what items are eligible for coverage here.

For items you purchased used or through a 3rd party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, request an email be sent to you by a seller stating the date you purchased an item, the amount paid, and what the item was. This can suffice as a purchase receipt should you be asked to provide one during a claim! You can follow this method including if you paid for items in cash and screenshot a payment you made via Venmo or another payment app or service like PayPal. Read more here about how purchase receipts are not required for coverage.