Partner Support

If you’re already reached out to our support team via the chat inside your Partner Portal, you can complete the form below to submit a support ticket. 

Be sure you’ve also reviewed our FAQs below.

FAQs

We ask our partners to familiarize themselves with the below information about AKKO’s protection plans, protection inclusions, and our claims processes. 

You can also find information pertaining to referral payouts and how to become an approved AKKO Repair Partner.

Please be sure that you and your team have thoroughly read through AKKO’s FAQs regarding plan coverage inclusions and terms for each of our plans. You can reach out to our support team if you have any questions or need clarifications.

A few important points you should always know:

  1. Items which are already damaged/malfunctioning cannot be added to a plan to be protected, they must be fixed/replaced first.
  2. All customers must complete activation of their plan and sign in to their account to add and verify the devices they want to protect. Brand new items you sell to a customer with a purchase receipt don’t need to undergo the same verification process.
  3. A deductible always applies to any claim. Deductibles for phones range from $29 – $99 based on the make and model for damages and theft. For non-phone items, students get a $49 deductible, adults $99.
  4. Drones and motorized vehicles/items cannot be protected by our $15/mo AKKO Plan. (see more)
  5. Items that are damaged will be fully replaced if the repair cost is equal to or greater than the cost a replacement item can be purchased for.

All referral fee compensations are paid out on the 15th of every month for all sales made the month before the prior month.

For example, on March 15th, all plans sold by a partner in January are eligible for payout so long as all users registered by the partner in January are still active on March 15th.

All new users need to be afforded a full 30 days to be allowed to cancel. Any user who requests a cancellation within the first 30 days receives a full refund. Including for annual plans.

Once a partner has been approved to be an AKKO Repair Partner, any claims filed by users that the partner helped register get referred back to the partner.

In addition to customers a partner helps register getting referred back to them for claims, we will also refer our own customers that have signed up with us directly to approved repair partners that are near the customer.

If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.

If you’re a shop that provides repairs and are not yet an approved AKKO Authorized Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.

View authorized repair partner option tiers and their associated costs here.

Once a partner has been approved to be an AKKO Authorized Repair Partner, any claims filed by users that the partner helped register get referred back to the partner.

In addition to customers a partner helps register getting referred back to them for claims, we will also refer our own customers that have signed up with us directly to authorized repair partners that are near the customer.

 

If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.

Once you’re part of our approved Repair Partner Network, you’ll receive an email when a claim has been assigned or referred to your shop.

Sometimes, the first step will be obtaining a diagnosis of damage and a repair estimate for the customer to submit to the AKKO Claims Team for review.

An AKKO Claims Representative will let you know the maximum budget for a repair and if your estimate is below that amount and the customer’s claim has been fully verified, you’ll receive approval to proceed with the repair. If the cost to replace a damaged device is more cost-effective, then AKKO will approve a replacement instead of a repair for the customer.

If you are a shop that has the needed replacement device in stock, the AKKO Claims Representative will inform you of the approved cost and you can bill the customer their deductible and invoice AKKO the remaining amount.

For any repair, the same process is followed, an AKKO Repair Partner will charge the customer their deductible, then invoice AKKO the remaining balance.

The AKKO Claims Team pays repair provider and supplier invoices often the same or next day if credit card or PayPal payment methods are options. Otherwise, all claims invoices get paid weekly.

 

As an AKKO Repair Partner, if you ever have questions pertaining to a claim that has been assigned to you, reply to the claim email of the customer. The AKKO Claims Team works 7 days a week.

Yes!

One of the most unique things about AKKO is that their plans will protect ANY phone or device no matter the make, model, carrier, or whether it is used, new, or refurbished, financed or unlocked.

The only requirements for a customer’s phone or device(s) to be eligible for protection are that they must be in full working and undamaged condition.

This means that no protection can be provided for a phone if for example the back glass is broken, but the screen is fine. The entire device must be undamaged. Protection can also not be provided for a phone with any mechanical/electrical issues or failures.

Before enrolling a customer on a plan, be sure to do a basic check of their device to make sure there is no damages or issues. A full diagnostic report is not required.

Once a customer is registered for a plan, they’ll receive an SMS with their login link and passcode to complete activating their account and verifying their device(s).

The verification process on AKKO’s platform requires photos to be provided that ensure the device is in full working and undamaged condition.

The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan ranges from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for Theft or total replacement claims! (less than half the cost of most other protection providers.) Click here to view the deductibles for repairs/replacements on your specific phone make/model.

If you have one of our “Everything Protected” AKKO Plans which protects 1 phone + 25 other items, all other items besides your phone are subject to a $99 deductible ($49 for students) for any incident of Accidental Damage or Theft.

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

But with all of AKKO’s protection plans, we made sure to have the deductibles at least be set at easily affordable amounts for incidents of accidental damages, breakdowns, and theft, rather than the $150 – $400 deductibles seen on many other protections plans for phones, laptops, and other electronics and personal items.


Note: Deductibles for lost phones on annually paid AKKO Plans range from $99 – $399 based on the phone make and model. Lost phone protection is not included on phone-only plans or AKKO Plans that are paid monthly. 

To sign-up for an AKKO Student Plan, a customer can be any type of student, from elementary school to high school, including incoming college students, and current college students. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

As a partner, you’re not obligated to verify any customer’s status as being a student. Simply ask a prospective customer if they are a student while they’re looking to enroll in an AKKO Plan.

During activation of their account, AKKO’s platform will ask for verification of their student status. If they’re not an eligible student, we’ll simply change their plan to the adult rate. No actions must be taken by the partner.

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We’ll reach out soon! Be sure to monitor your email inbox for a response.

You can also click below to view our FAQs.

Choose Plan:

(billed $120/yr)

(billed $168/yr)

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

Choose Plan:

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

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