Partner Portal FAQ's

FAQs

We ask our partners to familiarize themselves with the below information about AKKO’s protection plans, protection inclusions, and our claims processes.

You can also find information pertaining to referral payouts and how to become an approved AKKO Repair Partner.

What are the most important things to know about AKKO's protection plans before I start signing up my customers?

Please be sure that you and your team have thoroughly read through AKKO’s FAQs regarding plan coverage inclusions and terms for each of our plans. You can reach out to our support team if you have any questions or need clarifications.

A few important points you should always know:

Items which are already damaged/malfunctioning cannot be added to a plan to be protected, they must be fixed/replaced first.
All customers must complete activation of their plan and sign in to their account to add and verify the devices they want to protect. Brand new items you sell to a customer with a purchase receipt don’t need to undergo the same verification process.
A deductible always applies to any claim. Deductibles for phones range from $29 – $99 based on the make and model for damages and theft. For non-phone items, students get a $99 deductible, adults $99.
Drones and motorized vehicles/items cannot be protected by our $15/mo AKKO Plan. (see more)
Items that are damaged will be fully replaced if the repair cost is equal to or greater than the cost a replacement item can be purchased for.

How much do I get paid for helping a customer enroll with AKKO?

Our partners receive $25 per user for each AKKO Plan they sell and $20 per user for each Phone-only plan.

This referral fee compensation is subject to change. It may increase during promotions, as a reward for achieving certain bonuses, or for demonstrating high volume.

When does AKKO send payouts for all plans I've helped sell?

All referral fee compensations are paid out on the 15th of every month for all sales made the month before the prior month.

For example, on March 15th, all plans sold by a partner in January (Jan. 1 – Jan 31) are eligible for payout so long as all users registered by the partner in January are still active on March 15th.

All new users need to be afforded a full 30 days to be allowed to cancel. Any user who requests a cancellation within the first 30 days receives a full refund. Including for annual plans.

Will AKKO send me repair claims?

Once a partner has been approved to be an AKKO Repair Partner, any claims filed by users that the partner helped register get referred back to the partner.

In addition to customers a partner helps register getting referred back to them for claims, we will also refer our own customers that have signed up with us directly to approved repair partners that are near the customer.

If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.

How can I become an AKKO Authorized Repair Partner?

If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, follow the steps below:

1- Register on our AKKO Partner Platform

2- Click here to schedule a call with our Repair Partner Coordinator to get approved. (you must be registered on the AKKO Partner Platform first)

Once a partner has been approved to be an AKKO Repair Partner, any claims filed by users that the partner helped register get referred back to the partner.

How does AKKO's claims process work for partners?

This is an overview of AKKO’s claims process when you are providing repairs as an authorized repair partner.

If you are not yet an authorized repair partner, be sure to schedule your call to get approved here.

(View this article in a new window full screen)

IMPORTANT:

Before getting started with processing a customer’s claim, first you need to be sure that the customer has filed their claim.

They can do so by logging into their account, then navigating to the “claims” tab in their account. They’ll need to select the item that was damaged and complete all information.

After they’ve submitted their claim, the AKKO Claims Team will update the status of the claim which you’ll be able to see from your account on the AKKO Partner Platform under the “Claims” tab.

Step 1: Looking up the claim

Click the “Claims” tab in the left-side bar menu.

Type in the customer’s cell phone number, and their claim ID number. Then click “Search.”

Step 2: Review the Claim Status and Follow the On-Screen Instructions

After clicking “Search” the claim will appear and the first box you’ll see contains the claim’s current status, and instructions on how to proceed.

If you continue to scroll down, you’ll also see an overview of the claim information and photos of the damaged device(s) from the claim.

If you have questions regarding the claim, you may click “Contact AKKO Claims” to ask a question.

IMPORTANT NOTE:

Using the support chat to communicate with the AKKO team will not speed up claim processing, as soon as an update is made to the claim by the AKKO Claims Team, the status will reflect in the portal.

Do not take any further steps until the claim status has been updated and new instructions are provided on the screen.

Claim Statuses Overview

Below are the various statuses that a claim will have. You can familiarize yourself with each. Please note that the statuses for a claim will not always update in the following order. Some claims are auto-approved for repairs after initial submission, others may require additional materials and information from you and/or the customer and further review by the AKKO Claims Team.

Statuses:

New

This claim has been successfully submitted and is in the queue for review. The status will be updated by the AKKO Claims Team. Do not proceed with this claim until the AKKO claims team has updated the status. Typical time to be reviewed is 1-3 hours from the time of submission.

Initial Review – AKKO

This claim is under initial review by the AKKO Claims Team. It will be updated once all information has been verified so that you may then proceed with either a repair or providing an estimate/diagnosis. Do not proceed until the status has been updated.

Waiting on Customer

The AKKO Claims Team is currently waiting on the customer for additional information or materials. Please instruct the customer to check their email for the most recent correspondence from the AKKO Claim Team. They can search their email inbox for “[email protected].” Their communication will be received to the email inbox of the address on their account, which you can reference above next to the customer’s cell phone number.

Estimate/Diagnosis Needed

The AKKO Claims Team needs an estimate/diagnosis for this repair. Please click the button below to submit a formal estimate/diagnosis via email citing the damage/issue observed or detected, as well as the recommended resolution and cost.

If a replacement vs. repair is recommended, please indicate so and notify the AKKO Claims Team if you are able to provide a replacement device and the cost for it. AKKO is required to replace a device if the cost of repairing it would be higher than the cost of a replacement.

At this stage for a claim, AKKO will need you to provide an estimate/diagnosis for the device. If you click the red button to “Submit Estimate/Diagnosis” your email client will open with the subject line pre-populated with the Claim ID and customer info.

You can provide your estimate/diagnosis as an attachment to the email. The AKKO Claims Team will then need to review the report provided to update the claim status.

In Review – AKKO

This claim is currently being reviewed by the AKKO Claims Team. The customer will receive an email message with an update on the next step or outcome and the status of the claim will also be updated at that time. The customer will receive an update to their account email address. They can search their email inbox for the most recent message from “[email protected]”.

Waiting on Repair Provider

The AKKO Claims Team is currently waiting on you for additional information or materials. Please refer to your email from us for the most recent correspondence from the AKKO Claims Team. You can search your email inbox for “[email protected]”.

Approved

This claim has been approved. Please proceed with repairing the device. Once the repair is completed, please click the button below to submit your final repair invoice to the AKKO Claims Team via email. Include either your PayPal email address for receiving payment, or provide a link to an invoice that can be paid using a credit or debit card.

Be sure the final invoice breaks out parts cost, labor cost, and sales tax separately.

At this stage for a claim, the AKKO Claims Team has submitted approval. You may go proceed with providing the repair and then when completed, bill the customer their deductible for the claim, and submit the invoice for the remaining balance to AKKO by clicking the “Submit Repair Invoice” button and attaching the invoice to the email to AKKO Claims.

Payments are made within 1-2 days to either your PayPal or you can email a digital invoice link for AKKO Claims to use a credit/debit card to pay.

(Note: ACH/Wire payments for repair invoices is not yet supported)

Completed

This claim has already been resolved and completed. Do not proceed with any actions. If the customer is still having any issues with their item, they can reply to their original email thread for the claim from “[email protected]” and the AKKO Claims Team can review and re-open the claim as needed or have the customer file a new claim.

Denial Statuses:

Below are the statuses you will see if a claim has been denied. Any claim which has been denied should not be processed and no repairs completed. The customer will always have received an email from the AKKO Claims Team as to why their claim was denied, so you can have them reference their email for information. You are not responsible for providing the customer information about claim approvals.

Denied – Not Verifiable

This claim has already been reviewed and is not approved. Do not proceed with any actions. The customer has been informed of the reason for denial in their email. They can search their inbox for the most recent correspondence from “[email protected]”.

Denied – Not a Covered Loss

Denied – Fraud

Can any phone or device be enrolled on an AKKO Protection Plan? (make/model, new or used)

Yes!

One of the most unique things about AKKO is that their plans will protect ANY phone or device no matter the make, model, carrier, or whether it is used, new, or refurbished, financed or unlocked.

The only requirements for a customer’s phone or device(s) to be eligible for protection are that they must be in full working and undamaged condition.

This means that no protection can be provided for a phone if for example the back glass is broken, but the screen is fine. The entire device must be undamaged. Protection can also not be provided for a phone with any mechanical/electrical issues or failures.

Before enrolling a customer on a plan, be sure to do a basic check of their device to make sure there is no damages or issues. A full diagnostic report is not required.

Once a customer is registered for a plan, they’ll receive an SMS with their login link and passcode to complete activating their account and verifying their device(s).

The verification process on AKKO’s platform requires photos to be provided that ensure the device is in full working and undamaged condition.

NOTE: for electronics, parts failures are only covered for devices that were purchased new and within 120 days after you enroll with AKKO (except for phones). Older items ARE still covered for accidental damage and theft as long as they are undamaged and fully functional! (see more info here)

What are the deductibles?

The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan ranges from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for Theft or total replacement claims! (less than half the cost of most other protection providers.) Click here to view the deductibles for repairs/replacements on your specific phone make/model.

If you have one of our “Everything Protected” AKKO Plans which protects 1 phone + 25 other items, all other items besides your phone are subject to a $99 deductible for any incident of Accidental Damage or Theft.

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

But with all of AKKO’s protection plans, we made sure to have the deductibles at least be set at easily affordable amounts for incidents of accidental damages, breakdowns, and theft, rather than the $150 – $400 deductibles seen on many other protections plans for phones, laptops, and other electronics and personal items.

Note: Deductibles for lost or unrecoverable phones are equal to the deductible for theft on the same phone model, but there is a limit of only 1 lost/unrecoverable phone claim covered per 12 months. Location tracking must be enabled in the AKKO Mobile App and set to “Always allow” on both iPhones and Android phones to be eligible for coverage for phones that are stolen, lost, or unrecoverable.

What makes someone eligible for a "Student" AKKO Plan?

To sign-up for an AKKO Student Plan, a customer can be any type of student, from elementary school to high school, including incoming college students, and current college students. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

As a partner, you’re not obligated to verify any customer’s status as being a student. Simply ask a prospective customer if they are a student while they’re looking to enroll in an AKKO Plan.

During activation of their account, AKKO’s platform will ask for verification of their student status. If they’re not an eligible student, we’ll simply change their plan to the adult rate. No actions must be taken by the partner.

What does an AKKO Plan protect me from?

Cracked Screens
Spills & Liquid Submersion
Accidental Damage (like drops)
Damage & Malfunctions from Accidental Damage/Drops
Mechanical/Electrical Failures of components (see terms)
Theft
Theft of items from an unattended vehicle via forced entry (car break-ins)

What is the deductible on an AKKO Plan?

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

Does my AKKO Plan cover lost items and lost phones?

If you lose one of your belongings, you’ll need to evaluate the situation to determine whether it qualifies as theft or what’s called “mysterious disappearance” (i.e., you simply misplaced your belonging and have no idea where it went, or it is unrecoverable such as falling into a lake).

Use tools like Find My iPhone or Google’s Find My Device to try and recover your phone; similar services exist to track down a missing laptop or tablet. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence you can with your claims.

To receive reimbursement for a stolen phone or other item, you must have location tracking fully enabled in the AKKO Mobile App. You will be prompted to enable all settings when you iniitally setup your account and add your phone to your plan. Ensure location tracking is set to “Always allow” in your settings.

If you have an Android device:

Make sure Find My Device is also working and enabled. Go to your web browser, search for “Find My Device” and click the first result. Make sure you can see the device on a map displaying “last known location” along with the device name, make, and model.

If you have an iPhone:

The “Find My” app on iOS does not provide a history of your device’s location, which can help provide proof of theft for your claim or help you try and recover it. Instead, download the Google Maps app and be sure it is set to allow location access at all times. You can verify that your Google Maps timeline is available by checking here: https://www.google.com/maps/timeline

You will have to have location tracking fully enabled in the AKKO Mobile App if your phone or another item is stolen and you wish to seek reimbursement for a replacement under your plan’s reimbursement benefits.

The protection you get with one of AKKO’s protection plans will cover theft of any item if indicated in your plan overview and inclusions, but it will only cover one (1) incident of “mysterious disappearance” of a phone per 12 month period and be subject to the same replacement/theft deductible for your phone model as indicated in your account or on AKKO’s website under all other phone deductibles.

Can I add multiple phones to my AKKO Plan?

Plans cannot be shared with friends, family members, or anyone else. All plans are per individual and will only cover items that the account holder owns.

All accounts may have up to one (1) phone on them. To add more phones, you must purchase additional plans – either phone-only or an “Everything Protected” AKKO Plan.

New Customers:
– Purchase “Everything Protected” AKKO Plans for your family/group: CLICK HERE
– Purchase multiple Phone-only protection plans: CLICK HERE

Current Members:
– Contact our billing team via Chat or email [email protected] to add additional plans for new members/devices

– Did you already register multiple plans? Remember, each phone has its own login. Be sure to have each member of your group/family login to their own account using their own cell phone number to activate and register their protection. (more info)

What's the process for filing a claim? How long will it take for my repair or replacement?

AKKO is all about making claims easy and fast for you!

Here is the process for claims:

Login to your AKKO account and file your claim from your phone or the web.
A team member will reach out to you the same or next day to collect any applicable extra information, or to direct you to a nearby repair provider.
Repairs: If your item is in need of repairs, AKKO will either pay you or a repair shop for repairs for your item(s). If funds are paid to you directly, you can receive funds via PayPal, or a wire transfer initiated the same-day as claim approval. (many of our repair claims, such as cracked phone screens, get fully resolved within 24hrs!)
Replacements: If your item is in need of total replacement (unrepairable or stolen), AKKO will send you a payout equal to the replacement value, or can also have a replacement item sent straight to you.

Notes:

Your deductible is subtracted from any claim payouts. (for example, if your screen repair is $158 after tax, and the repair deductible for your phone is $49, you would receive a payout of $109)
Claims of theft will take longer to resolve than damage claims. Police reports and proof of purchase are required and copies must be submitted to our team, the time to receive a report may vary based on where you live.
If you have Apple devices which a local repair provider is not able to service, then you can get them taken care of at an Apple Store, we WILL NOT force you to send us your Apple devices to get repaired. Our goal is to get your items fixed/replaced ASAP

How do we determine the replacement value of your items?

If your item(s) are too extensively damaged (or were stolen) and you require a replacement device or item, our team member will find the replacement value of the item by looking at the cost of an available refurbished replacement of the same make/model/year/specs then send you a reimbursement payout.

For example, if your iPhone X was stolen or completely destroyed, we would find the value of a refurbished iPhone X and your payout would be the cost of the replacement, plus sales tax if applicable, then subtracting your plan’s deductible ($29-$99 based on your phone, or for non-phone items $99 on our “Everything Protected” AKKO Plan for adults and students.

AKKO will not determine the value of your item based on what used iPhone X phones or other items are being sold for by random individuals online. Replacement values are only determined based off items sold by businesses. You also will not receive a payout based on the value you initially paid for your phone or any other affected item when it was new.

The same process applies to claims for other electronics and personal items on your plan which are eligible for protection.

THEFT: For the theft of a phone or any of your items to be eligible for reimbursement, you must have device location tracking enabled in the AKKO Mobile App.

If my phone or other items need to be completely replaced, how much money do I get to do so?

Replacements:
If your items are too extensively damaged (or were stolen) and you require a replacement device or item, we offer a few flexible options to best suit your preference!

1) We can send you instant cash (via PayPal, Zelle, or Check) for a refurbished replacement of your device.
2) If no replacement value can be found for your item, we would send you the funds for the value of a newer model/available.
3) Instead of cash, we can send you a refurbished device listed in very good condition.
4) Instead of cash, we can send you a newer/different device model and you pay the difference for any upgraded model.

As a general note, we find the replacement value of the item by looking at the cost of refurbished items of the same make/model/year. Check out Backmarket.com and Swappa.com to see the present value of your phone model or other devices.

For example, if your iPhone X was stolen or completely destroyed, we would find the value of a refurbished iPhone X and your payout would be the cost of the replacement, plus sales tax if applicable, then subtracting your plan’s deductible ($29-$99 based upon your plan and item). This is in reference to option “1)” above if you wanted instant cash.

We will not base the value of your item off of what used iPhone X phones are being sold for by random individuals on a site like OfferUp or Craigslist. You also will not receive a payout based on the value you initially paid for the phone when it was new, unless no replacement can be found.

The same process applies to claims for other electronics and personal items on your plan which are eligible for coverage.

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed.

There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost phones). In situations where ample photo/video evidence is available, and all photo verification steps have been completed for your item, this waiting period may be waived for cracked screen damages, but no other type of accidental damages, malfunctions, theft, or lost/unrecoverable phones.

Be sure to follow all instructions within your account for adding photos and information for your items.

Photos of phones should be uploaded using the phone’s own cameras (front and rear) to provide pictures of the front (screen) and back sides of the device by taking the photos in front of a mirror. Follow all instructions and examples provided in the AKKO Mobile or Web App. For tablets, a photo of the tablet’s “About” page in settings should also be provided by using another device (do not provide a screenshot) and the serial # of the device should be visible on the screen, as well as the entire front of the tablet being visible.

Photos of laptops and computers should be taken by including a photo of the device with the screen powered on and also displaying the “about” page showing the specs and serial # of the computer. The entire screen should be visible in this photo.

Photos of TVs should also be taken where the screen is powered on and displaying video/image. It is required to provide a photo of the serial # displayed on the TV’s screen which can be accessed in the TV’s settings.

For gaming consoles, be sure to include photos that show the device powered on with image/video visible on a display. It is required to provide a photo of the serial # of the gaming device displayed on its own screen, or an external TV/display. This can be found in the gaming device’s settings. Do not just include photos of the gaming console itself if it has no screen, it must be plugged into a TV/display.

Can I add items that are older or used to my protection plan?

YES!

The age or place you purchased your items does not matter. As long as an item is eligible for protection, regardless of its age or if you purchased it used from a store or individual, you can add it to your plan and have it protected through AKKO against accidental damages and theft.

See what items are eligible for protection here.

RECEIPTS:

For items you purchased used or through a 3rd party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, request an email be sent to you by a seller stating the date you purchased an item, the amount paid, and what the item was.

This can suffice as a receipt should you be asked to provide one during a claim. However, for any claim of theft, you must also be able to provide proof of purchase (such as a record of a PayPal or Venmo payment, or a copy of your credit card or bank statement showing the date and amount paid). Read more here about how purchase receipts are not required for coverage.

Can I cover a phone that is leased or financed?

Yes! You may cover any phone which is yours and in your possession. You do not need to have your phone paid-in-full.

Many of our customers have phones paid for on installment plans through their cellular carriers or other retailers.

When you register, the same process applies for adding your phone to your account. For uploading a receipt, just download a PDF or take a screenshot of your most recent bill/statement from the cellular carrier or retailer showing your installment payment and the type of device.

Please note that for any claim on a leased/financed phone that requires replacement of the device, the remaining balance you owe for the device will have to be fully paid off before you can receive your remaining claim reimbursement.

Are unlocked phones covered?

Yes! It does not matter what carrier you use or if your phone is unlocked or financed.

No matter which plan you choose, your unlocked phone will be protected against Accidental Damage & Theft.

When you register, the same process applies for adding your phone to your account. You will take pictures of its front and back to verify its working and undamaged condition.

Learn more about coverage on phones here.

What if I want to sign up for AKKO but my phone is already broken?

NO. Unfortunately that’s not how protection plans work… 🙁

If you have any items that are currently broken (cracked phone screen, water damaged laptop, etc.) then you CAN NOT sign up and then file a claim to have those items fixed.

For an item to be eligible for protection, you must:

1) have an active plan with AKKO

2) have the item’s information uploaded to your account along with pictures of it in working and un-damaged condition. This means that you’ve taken photos of the item in accordance with all instructions within your account based on the item you are adding.

Then, if something happens to any of your items in the future, they’re protected!

If you do have an item that’s currently already damaged, it will need to be repaired fully to be eligible for protection under our plans. If you do have any items currently damaged, get them fixed and then be sure to sign up for either our Phone-only protection plan or our “Everything Protected” AKKO Plan now so that the next time some mishap happens, we’ll cover it!

What items are covered by an AKKO Plan?

Here is the key differences between our “Phone-Only” plans and our “Everything Protected” AKKO Plan:

“Phone-Only” plans cover just your 1 phone
“Everything Protected” AKKO plans covers 1 phone PLUS 25 additional items.

The “Everything Protected” AKKO allows you to select, add, and protect one (1) phone + any 25 of your eligible belongings into your AKKO account. You can swap items in and out of your AKKO plan whenever you’d like!

Here is are the current eligible items:

Electronics

Laptops
Tablets
Smartwatches
TVs
Desktop computers
Monitors
Pen displays (i.e. Cintiq)
Phones disconnected from cell service are only covered if you purchase a Phone-Only or AKKO Everything Protected plan for the device

Photography & Video Equipment

Cameras
Lenses
Accessories
Tripods
Gimbals

Audio & Music Gear

Speakers
Electronic music instruments
DJ equipment
Headphones
Musical instruments

Gaming

Video game consoles
Video game controllers
Peripherals
VR sets
Custom built gaming computers are covered, but all pieces of the device must be listed as individual items within an AKKO Everything Protected plan

Personal Transportation (Non-Motorized)

Bikes
Scooters
Skateboards
Unicycles
Property in a personally owned automobile is protected, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

Sports & Recreational Gear

Skis
Snowboards (only from theft and accidental damage due to mishandling from airline transportation)
Surfboards (only from theft and accidental damage due to mishandling from airline transportation)
Golf clubs
Tennis rackets
Camping/climbing equipment
Workout equipment (only from accidental damage and theft)

Clothing & Accessories

Appliances (only counter-top):

Blenders
Coffee makers
Microwaves
Juicers
Mini fridges (if not built into cabinets)

Handheld/Portable Electronic Power Tools – (only covered from accidental damage and theft)

School Supplies

Textbooks
Backpacks
Calculators

NOTE: All plans are per individual and will only cover items owned by the plan holder. Individual plans cannot be shared with family or friends.

Adult and Student Plan accounts protect a maximum of one (1) phone. To cover additional phones, please purchase additional adult or student plans. There are no quantity limits on electronics and eligible items you want to add to your account.

Multiple plans may be purchased at a discount with billing bundled together!

Click here for the list of items not eligible for coverage.

What does an AKKO Plan protect me from?

Cracked Screens
Spills & Liquid Submersion
Accidental Damage (like drops)
Damage & Malfunctions from Accidental Damage/Drops
Mechanical/Electrical Failures of components (see terms)
Theft
Theft of items from an unattended vehicle via forced entry (car break-ins)

What is the deductible on an AKKO Plan?

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

What is the coverage limit?

Phone-only Protection Plan Limits:
If you have a phone-only protection plan ($6-$12/mo), the limit of protection is capped at the replacement cost value of your phone at the time of your claim for each claim you file. But there is no limit on how many claims you may file or any lifetime limit that AKKO will pay out!

This means that no matter what, you will always be covered to get an exact replacement of your phone (down to the same make, model, color, technical specs, and carrier) anytime the device is damaged or stolen, no matter how many times it may be. There is no limit on the number of claims you may file and our plans are a subscription, so there is no “term length” (unlike a warranty which may be 1-3yrs). So your phone can be covered forever!

“Everything Protected” AKKO Plan Limits:

For our “Everything Protected” AKKO Plans ($15/month for adults, $14 for students) there is a protection limit of $2,000 PER INCIDENT** for any item. There are no annual protection limits or a limit on the number of claims you may file. Additionally, all protection is still based on replacement cost value of your damaged/stolen items determined at the time of the claim. This means that if your laptop is stolen and costs $1,200 to replace at the time of the claim, you’ll be reimbursed $1,200 (plus any applicable sales tax or shipping) less your deductible. You would not be reimbursed $2,000.

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**$2,000 of protection PER INCIDENT means that if next week on Monday your laptop is stolen, up to the replacement value of your laptop is covered as long as that amount is less than $2,000.

If at another point in the same year you drop your tablet and the screen is smashed, up to the repair or replacement value cost of the tablet is covered as well as long as it’s less than $2,000.

But, there is not an annual limit of $2,000 which would be exhausted in case replacing your laptop cost $1,800 and replacing your tablet had cost $500.

This demonstrates PER INCIDENT protection and the per incident limit with an AKKO Plan is $2,000. There is not an annual limit.

HOWEVER, if during a single incident someone steals your entire backpack, filled with your laptop, and tablet, up to $2,000 total is covered to replace those items and any other contents of your backpack, plus the backpack itself. So if the combined replacement cost was above $2,000 for all these items, you would only have coverage up to $2,000 to be reimbursed.

Higher PER INCIDENT protection limits are available!

Once you’re registered, you can upgrade your plan to a PER INCIDENT limit as high as $10,000. But for a more common $3,000 – $5,000 PER INCIDENT protection limit upgrade, it’s only a few more dollars per month 🙂

The $2,000 of PER INCIDENT protection is more than enough for the majority of users based on our studies and the claims rates of currently protected AKKO users nationwide. But for those with more expensive items like a high-end laptop, or specialty gear like photography or music/audio equipment, the option to upgrade your limit is easily available. Simply contact us via the “billing” section of your account and we can upgrade your limit.

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Other Limitations:

1. Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.

2. Coverage for bicycles is limited to $1,000.00.

3. Property in a personally owned automobile is covered, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

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We re-state all this information under this separate Frequently Asked Question because sometimes users don’t click through all questions/answers and we want to make sure all prospective customers are fully informed 🙂

Do I need my item receipts for coverage? What if I don't have them?

It is not a requirement to have receipts for the items you want to cover on your plan. While preferred, you can establish “proof of ownership” of your items through other means.

For example, the pictures we have you take of your items when you add them to your account work great for providing this “proof of ownership”!

Especially, for claims of accidental damage, copies of your purchase receipts are typically not requested.

For theft claims, the insurance company prefers to have you show a copy of your stolen items’ purchase receipts. This is the quickest way for them to establish that you did in fact “own” the items you’ve claimed have been stolen.

However, if you no longer have copies of your receipts, your photos of the items uploaded to your account can usually suffice. As a best practice, keep track of your receipts! Have copies emailed to you when you purchase items, or take pictures of receipts and email them to yourself or make a habit of immediately uploading them to your AKKO account.

You can also try to contact the original seller/retailer you purchased items from as often they will have records going back a year or two of past transactions. You can try providing your name, phone number, email, or credit card number to try and track down a receipt for something you purchased.

What items are NOT covered by an AKKO Plan?

We do not cover furniture.

We do not cover drones, automobile, motorcycle, boat, motor, aircraft or aircraft parts.

We do not cover any type of motorized land vehicle or other conveyances.

Electronics

AKKO does not cover:

Car electronics, including car stereos, GPS navigation devices, keyless entry
Drones

Accessories

AKKO does not cover:

Jewelry, including watches, rings, and other items consisting of gold, silver, platinum, or furs limited to $1,000 for any one incident of loss
Money (currency or coin), evidences of debt, letters of credit
Forms of identification, including student ID’s, driver’s licenses, passport documents, notes, securities, transportation tickets or other tickets
Pharmaceuticals (prescription or over-the-counter)
Artwork (professional or amateur), antiques, collectables
Animals
Firearms or ammunition
Salesman samples
Contact lenses
Keys
Artificial teeth or limbs
Merchandise for sale

Transportation

AKKO does not cover:

Motorized transportation vehicles, including e-bikes.
Bicycles costing over $1,000
Property from personally owned vehicle (unless stolen with evidence)

Small Appliances

AKKO does not cover:

Wall-mounted appliances
Appliances integrated into cabinetry
Appliances with Utility Hookup (Gas, water)
Gas-powered Tools
Electronic Power Tools are only covered against accidental damage/theft

Sports

AKKO does not cover:

Surfboards from general use/handling, accidental damage from non-airline transportation)
Workout equipment from general use/handling)

Does my AKKO Plan cover lost items and lost phones?

If you have an Android device:

If you have an iPhone:

Can I add multiple phones to my AKKO Plan?

Plans cannot be shared with friends, family members, or anyone else. All plans are per individual and will only cover items that the account holder owns.

All accounts may have up to one (1) phone on them. To add more phones, you must purchase additional plans – either phone-only or an “Everything Protected” AKKO Plan.

New Customers:
– Purchase “Everything Protected” AKKO Plans for your family/group: CLICK HERE
– Purchase multiple Phone-only protection plans: CLICK HERE

Current Members:
– Contact our billing team via Chat or email [email protected] to add additional plans for new members/devices

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed.

Be sure to follow all instructions within your account for adding photos and information for your items.

Can I add items that are older or used to my protection plan?

YES!

See what items are eligible for protection here.

RECEIPTS:

How Does Mechanical/Electrical Coverage Work for my Personal Electronics

Our AKKO Plan ( $15/month plan that protects 1 phone + 25 items) includes a mechanical/electrical components failure protection guarantee for all your portable electronic devices and TVs that lasts for 36 months from the date of purchase of each device.

Portable electronic devices and TVs you add to your AKKO account for this protection must have been purchased “new” by you either within the 120 days prior to your registration, or anytime after you registered your plan. You must upload your purchase receipt with each device you wish to have this protection to your AKKO account.

It’s basically like having FREE 3-year warranties on all of your portable electronic devices and TVs!

Terms:

For any of your portable electronic devices or TVs which already have an active warranty which covers mechanical/electrical component failures (either provided by the manufacturer of the device, a retailer/reseller, or third party) any claims pertaining to mechanical/electrical component failures would first go through your existing/included warranty.

After any existing warranty expires covering mechanical/electrical failures for your eligible devices, AKKO would take over for the remainder of the 36 month period starting from the date of purchase of the eligible portable electronic device or TV.

A portable electronic device is defined as any device which requires either an internal, or external battery to operate. In addition to portable electronics, this protection and these terms also apply to TVs. All claims are still subject to your plan’s standard service fees/deductibles.

This special protection ends for your devices if you cancel your plan with AKKO and cannot be resumed even if you choose to then re-enroll with AKKO at a later point in time.

What items are covered by an AKKO Plan?

Here is the key differences between our “Phone-Only” plans and our “Everything Protected” AKKO Plan:

“Phone-Only” plans cover just your 1 phone
“Everything Protected” AKKO plans covers 1 phone PLUS 25 additional items.

Here is are the current eligible items:

Electronics

Laptops
Tablets
Smartwatches
TVs
Desktop computers
Monitors
Pen displays (i.e. Cintiq)
Phones disconnected from cell service are only covered if you purchase a Phone-Only or AKKO Everything Protected plan for the device

Photography & Video Equipment

Cameras
Lenses
Accessories
Tripods
Gimbals

Audio & Music Gear

Speakers
Electronic music instruments
DJ equipment
Headphones
Musical instruments

Gaming

Video game consoles
Video game controllers
Peripherals
VR sets
Custom built gaming computers are covered, but all pieces of the device must be listed as individual items within an AKKO Everything Protected plan

Personal Transportation (Non-Motorized)

Bikes
Scooters
Skateboards
Unicycles
Property in a personally owned automobile is protected, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

Sports & Recreational Gear

Skis
Snowboards (only from theft and accidental damage due to mishandling from airline transportation)
Surfboards (only from theft and accidental damage due to mishandling from airline transportation)
Golf clubs
Tennis rackets
Camping/climbing equipment
Workout equipment (only from accidental damage and theft)

Clothing & Accessories

Appliances (only counter-top):

Blenders
Coffee makers
Microwaves
Juicers
Mini fridges (if not built into cabinets)

Handheld/Portable Electronic Power Tools – (only covered from accidental damage and theft)

School Supplies

Textbooks
Backpacks
Calculators

NOTE: All plans are per individual and will only cover items owned by the plan holder. Individual plans cannot be shared with family or friends.

Multiple plans may be purchased at a discount with billing bundled together!

Click here for the list of items not eligible for coverage.

What does an AKKO Plan protect me from?

Cracked Screens
Spills & Liquid Submersion
Accidental Damage (like drops)
Damage & Malfunctions from Accidental Damage/Drops
Mechanical/Electrical Failures of components (see terms)
Theft
Theft of items from an unattended vehicle via forced entry (car break-ins)

What is the deductible on an AKKO Plan?

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

What is the coverage limit?

“Everything Protected” AKKO Plan Limits:

—

**$2,000 of protection PER INCIDENT means that if next week on Monday your laptop is stolen, up to the replacement value of your laptop is covered as long as that amount is less than $2,000.

If at another point in the same year you drop your tablet and the screen is smashed, up to the repair or replacement value cost of the tablet is covered as well as long as it’s less than $2,000.

But, there is not an annual limit of $2,000 which would be exhausted in case replacing your laptop cost $1,800 and replacing your tablet had cost $500.

This demonstrates PER INCIDENT protection and the per incident limit with an AKKO Plan is $2,000. There is not an annual limit.

Higher PER INCIDENT protection limits are available!

—

Other Limitations:

1. Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.

2. Coverage for bicycles is limited to $1,000.00.

—

Do I need my item receipts for coverage? What if I don't have them?

It is not a requirement to have receipts for the items you want to cover on your plan. While preferred, you can establish “proof of ownership” of your items through other means.

For example, the pictures we have you take of your items when you add them to your account work great for providing this “proof of ownership”!

Especially, for claims of accidental damage, copies of your purchase receipts are typically not requested.

What items are NOT covered by an AKKO Plan?

We do not cover furniture.

We do not cover drones, automobile, motorcycle, boat, motor, aircraft or aircraft parts.

We do not cover any type of motorized land vehicle or other conveyances.

Electronics

AKKO does not cover:

Car electronics, including car stereos, GPS navigation devices, keyless entry
Drones

Accessories

AKKO does not cover:

Jewelry, including watches, rings, and other items consisting of gold, silver, platinum, or furs limited to $1,000 for any one incident of loss
Money (currency or coin), evidences of debt, letters of credit
Forms of identification, including student ID’s, driver’s licenses, passport documents, notes, securities, transportation tickets or other tickets
Pharmaceuticals (prescription or over-the-counter)
Artwork (professional or amateur), antiques, collectables
Animals
Firearms or ammunition
Salesman samples
Contact lenses
Keys
Artificial teeth or limbs
Merchandise for sale

Transportation

AKKO does not cover:

Motorized transportation vehicles, including e-bikes.
Bicycles costing over $1,000
Property from personally owned vehicle (unless stolen with evidence)

Small Appliances

AKKO does not cover:

Wall-mounted appliances
Appliances integrated into cabinetry
Appliances with Utility Hookup (Gas, water)
Gas-powered Tools
Electronic Power Tools are only covered against accidental damage/theft

Sports

AKKO does not cover:

Surfboards from general use/handling, accidental damage from non-airline transportation)
Workout equipment from general use/handling)

Does AKKO cover damage to my car or motor vehicle? What about items inside my car or motor vehicle?

NO. This coverage does not apply to any damage or theft or loss that affects your car or motor vehicle (such as a street scooter or motorcycle) or any items incorporated or mounted/installed on to the exterior/interior of your vehicle (like cameras/GPS devices). You’d have to go through your Auto-Insurance for recovering losses.

However, your protection with AKKO does apply to items inside your car that are Damaged or Stolen so long as you provide proof of forced entry into the vehicle indicating that your doors/windows/trunk/cargo bags were closed and locked on the vehicle (such as damaged/broken doors or windows).

Just as with any other claims for Theft, you must also provide a copy of your filed police report if items are stolen from your vehicle during a break-in and your phone must have location tracking fully enabled in the AKKO Mobile App with location tracking set to “Always allow” in your settings.

Does my AKKO Plan cover lost items and lost phones?

If you have an Android device:

If you have an iPhone:

Why is an AKKO Plan better than renters' or homeowners' insurance?

Renter’s insurance (from Lemonade, Jetty, or other established insurance providers) typically covers losses to your property from damage or theft ONLY when you’re at home and DOES NOT cover Accidental Damage like a dropped phone or spilling coffee on your laptop.

Accidental Damage like Cracked Screens, Spills, and Drops are more than 12x as likely to happen than the losses that occur which Renter’s Policies will even cover…

Additionally, the deductibles on a Renter’s Policy for losses from damage like fires, floods, or a break-in are usually $250-$1,000…

That’s WAY higher than our $99 deductibles for ANY claim filed. Whether it’s Accidental Damage, or Theft, Vandalism, or even a Fire/Flood, or natural disaster.

Plus, the cost of your renter’s or homeowners insurance coverage may also increase when you do file a claim…

Whereas the coverage you get when signing up with AKKO will never increase because you file a claim!

Why is an AKKO Plan such a great deal?

The short answer: because AKKO is using technology to make facilitating and managing protection for your stuff more efficient and less costly. Typical insurers charge really high fees on the insurance and protection plans you buy because of the work involved in processing policies and claims.

At AKKO, we’re changing that – enabling our customers to get comprehensive, affordable and straightforward protection. We’re ending the need to buy protection plans or insurance at the point of sale every time you get something new. Just add it to your AKKO plan, and you’re covered!

Why have I never heard of AKKO before? Are you legit?

AKKO is a startup! But we are indeed a legitimate and insured U.S. corporation with backing from an “A” Rated insurer.

AKKO was founded in 2018 initially approved for covering college students only with our unique protection plan that protects all of your eligible personal items for only one simple and affordable monthly fee.

After working with a few large college organizations, AKKO began the process to get the same amazing protection plan approved to sell to anyone.

At the start of 2020, we soft-launched our “Everything Protected” AKKO Plan! And now we’re trying to spread the word fast so people can start protecting the stuff they care about and rely on in an affordable and easy way.

We also added our Phone-only protection plans in November 2020 for those who are only looking for phone protection that’s simple and affordable.

AKKO’s primary focus is on making protection easy and pleasant for our members.

When accidents or theft happens, the last thing you as the customer should have to deal with is MORE negativity and frustration…

With AKKO, there are:

No hidden fees
No long lists of protection exclusions
No restrictions on how old the stuff is you want to protect (or whether you purchased it used)
No long phone waits when you file a claim or need assistance
and no weeks or months long waits to actually get reimbursement for your losses…

We’re doing things different and are excited for you to try out our platform, get to know our company and team, and be able to say “Thank goodness I had AKKO…” when life’s bad and “oops” moments happen to you. 🙂

Learn more about us or reach out to chat or ask questions!

Can I sign up for an AKKO Plan to cover repairs for phones or electronics that are already damaged?

No.

Unfortunately, that’s not how protection plans work. If you have any items that are currently broken (cracked phone screen, water-damaged laptop, etc.), they are not eligible to be added to an AKKO Plan and will not be repaired or replaced by us.

For an item to be eligible for protection, you must:

1. Have an active plan with AKKO

2. Have the item’s information uploaded to your account along with pictures of it in working and undamaged condition. This means that you’ve taken photos of the item in accordance with all the instructions we provide when you’re adding an item to your account.

Then, if something happens to any of your items in the future, they’re protected!

If you do have an item that’s already damaged in any way, it will need to be repaired fully to be eligible for protection under our plans.

Even though it may be too late for the items you’ve damaged already, signing up for an AKKO plan today will ensure that you’re covered in case misfortune (or clumsiness) strikes again!

Does an AKKO Plan protect my phone and other items when I travel or study abroad?

YES! As long as you’re a U.S. or Canadian resident with our protection, your items are fully protected when you travel or are living/staying abroad. ANYWHERE IN THE WORLD!

The same procedures apply for filing claims if any of your items are affected by accidental damage or theft while you are abroad. Check our article here on how claims work.

AKKO will send you the funds for your claim payout electronically so you can get a repair or replacement where you are.

Please note that if your claim requires an item replacement, funds will be sent to you equal to the cost of replacement for your item based upon U.S. prices.

How can I upgrade my coverage to a higher limit?

To upgrade your coverage, just email us at [email protected] for help with changing your coverage plan. We’ll update your plan and confirm the changes with the insurance company so that your plan can have a higher coverage limit to accommodate your more expensive items, or a higher per incident limit for your stuff.

For Student Plans, we have coverage limits that range from $2,000 to $6,000 per incident in increments of $1,000, all with a $99 deductible.

For Adult Plans, we currently offer plans with per incident coverage limits of $2,000 – $6,000 in increments of $1,000, all with a $99 deductible.

If you want to protect multiple phones on a single plan, you may need to upgrade your coverage with an add-on or purchase additional AKKO Plans.

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed.

Be sure to follow all instructions within your account for adding photos and information for your items.

Can I add items that are older or used to my protection plan?

YES!

See what items are eligible for protection here.

RECEIPTS:

Can I cover a phone that is leased or financed?

Yes! You may cover any phone which is yours and in your possession. You do not need to have your phone paid-in-full.

Many of our customers have phones paid for on installment plans through their cellular carriers or other retailers.

What is the deductible on an AKKO Plan?

This amount that is “deducted” from any reimbursement payout you receive exists so that individuals are still motivated to be careful with their stuff.

What is the coverage limit?

“Everything Protected” AKKO Plan Limits:

—

**$2,000 of protection PER INCIDENT means that if next week on Monday your laptop is stolen, up to the replacement value of your laptop is covered as long as that amount is less than $2,000.

If at another point in the same year you drop your tablet and the screen is smashed, up to the repair or replacement value cost of the tablet is covered as well as long as it’s less than $2,000.

But, there is not an annual limit of $2,000 which would be exhausted in case replacing your laptop cost $1,800 and replacing your tablet had cost $500.

This demonstrates PER INCIDENT protection and the per incident limit with an AKKO Plan is $2,000. There is not an annual limit.

Higher PER INCIDENT protection limits are available!

—

Other Limitations:

1. Coverage for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited $1,000.00 for any one Loss.

2. Coverage for bicycles is limited to $1,000.00.

—

Do I need my item receipts for coverage? What if I don't have them?

It is not a requirement to have receipts for the items you want to cover on your plan. While preferred, you can establish “proof of ownership” of your items through other means.

For example, the pictures we have you take of your items when you add them to your account work great for providing this “proof of ownership”!

Especially, for claims of accidental damage, copies of your purchase receipts are typically not requested.

When my items are Damaged or Stolen, what do I do?

AKKO is all about making claims easy and fast for you!

Here is the process for claims:

Login to your AKKO account and file your claim from your phone or the web.
A team member will reach out to you the same or next day to collect any applicable extra information, or to direct you to a nearby repair provider.
Repairs: If your item is in need of repairs, AKKO will either pay you or a repair shop for repairs for your item(s). If funds are paid to you directly, you can receive funds via PayPal, or a wire transfer initiated the same-day as claim approval. (many of our repair claims, such as cracked phone screens, get fully resolved within 24hrs!)
Replacements: If your item is in need of total replacement (unrepairable or stolen), AKKO will send you a payout equal to the replacement value, or can also have a replacement item sent straight to you.

Notes:

Your deductible is subtracted from any claim payouts. (for example, if your screen repair is $158 after tax, and the repair deductible for your phone is $49, you would receive a payout of $109)
Claims of theft will take longer to resolve than damage claims. Police reports and proof of purchase are required and copies must be submitted to our team, the time to receive a report may vary based on where you live.
If you have Apple devices which a local repair provider is not able to service, then you can get them taken care of at an Apple Store, we WILL NOT force you to send us your Apple devices to get repaired. Our goal is to get your items fixed/replaced ASAP

How do we determine the replacement value of your items?

The same process applies to claims for other electronics and personal items on your plan which are eligible for protection.

THEFT: For the theft of a phone or any of your items to be eligible for reimbursement, you must have device location tracking enabled in the AKKO Mobile App.

Can I sign up for an AKKO Plan to cover repairs for phones or electronics that are already damaged?

No.

For an item to be eligible for protection, you must:

1. Have an active plan with AKKO

Then, if something happens to any of your items in the future, they’re protected!

If you do have an item that’s already damaged in any way, it will need to be repaired fully to be eligible for protection under our plans.

Even though it may be too late for the items you’ve damaged already, signing up for an AKKO plan today will ensure that you’re covered in case misfortune (or clumsiness) strikes again!

How long does it take to receive payment for my Repairs/Replacement once my claim is approved?

After your claim is approved, we’ll transfer you funds to reimburse you for your repairs/replacement, less your deductible same-day!

What's the process for filing a claim? How long will it take for my repair or replacement?

AKKO is all about making claims easy and fast for you!

Here is the process for claims:

Login to your AKKO account and file your claim from your phone or the web.
A team member will reach out to you the same or next day to collect any applicable extra information, or to direct you to a nearby repair provider.
Repairs: If your item is in need of repairs, AKKO will either pay you or a repair shop for repairs for your item(s). If funds are paid to you directly, you can receive funds via PayPal, or a wire transfer initiated the same-day as claim approval. (many of our repair claims, such as cracked phone screens, get fully resolved within 24hrs!)
Replacements: If your item is in need of total replacement (unrepairable or stolen), AKKO will send you a payout equal to the replacement value, or can also have a replacement item sent straight to you.

Notes:

Your deductible is subtracted from any claim payouts. (for example, if your screen repair is $158 after tax, and the repair deductible for your phone is $49, you would receive a payout of $109)
Claims of theft will take longer to resolve than damage claims. Police reports and proof of purchase are required and copies must be submitted to our team, the time to receive a report may vary based on where you live.
If you have Apple devices which a local repair provider is not able to service, then you can get them taken care of at an Apple Store, we WILL NOT force you to send us your Apple devices to get repaired. Our goal is to get your items fixed/replaced ASAP

How do we determine the replacement value of your items?

The same process applies to claims for other electronics and personal items on your plan which are eligible for protection.

THEFT: For the theft of a phone or any of your items to be eligible for reimbursement, you must have device location tracking enabled in the AKKO Mobile App.

If my phone or other items need to be completely replaced, how much money do I get to do so?

Replacements:
If your items are too extensively damaged (or were stolen) and you require a replacement device or item, we offer a few flexible options to best suit your preference!

For example, if your iPhone X was stolen or completely destroyed, we would find the value of a refurbished iPhone X and your payout would be the cost of the replacement, plus sales tax if applicable, then subtracting your plan’s deductible ($29-$99 based upon your plan and item). This is in reference to option “1)” above if you wanted instant cash.

The same process applies to claims for other electronics and personal items on your plan which are eligible for coverage.

Are Apple Store repairs covered?

After you file a claim for your Apple devices, we’ll direct you to the closest repair provider able to handle your claim and provide repairs for your item.

If no nearby repair provider is able to service your Apple devices, you can go directly to an Apple Store or use Apple’s mail-in services for repairs. We’ll never require you to ship us your Apple devices!

We want your items fixed ASAP.

All repairs that are completed through your claims with AKKO at any repair provider are also backed by a 12 month warranty!

How can I upgrade my coverage to a higher limit?

For Student Plans, we have coverage limits that range from $2,000 to $6,000 per incident in increments of $1,000, all with a $99 deductible.

For Adult Plans, we currently offer plans with per incident coverage limits of $2,000 – $6,000 in increments of $1,000, all with a $99 deductible.

If you want to protect multiple phones on a single plan, you may need to upgrade your coverage with an add-on or purchase additional AKKO Plans.

What if I want to sign up for AKKO but my phone is already broken?

NO. Unfortunately that’s not how protection plans work… 🙁

If you have any items that are currently broken (cracked phone screen, water damaged laptop, etc.) then you CAN NOT sign up and then file a claim to have those items fixed.

For an item to be eligible for protection, you must:

1) have an active plan with AKKO

Then, if something happens to any of your items in the future, they’re protected!

How Does Mechanical/Electrical Coverage Work for my Personal Electronics

It’s basically like having FREE 3-year warranties on all of your portable electronic devices and TVs!

Terms:

This special protection ends for your devices if you cancel your plan with AKKO and cannot be resumed even if you choose to then re-enroll with AKKO at a later point in time.

FAQs

Electronics

Photography & Video Equipment

Audio & Music Gear

Gaming

Personal Transportation (Non-Motorized)

Electronics

Accessories

Transportation

Small Appliances

Sports

Electronics

Photography & Video Equipment

Audio & Music Gear

Gaming

Personal Transportation (Non-Motorized)

Electronics

Accessories

Transportation

Small Appliances

Sports

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