When my items are Damaged or Stolen how does an AKKO Plan protect me?
Simply log-in to your account and go to the “Claims” section. File a new claim and select the items that have been affected by damage or were stolen. You’ll have to provide an account of what happened along with proof of ownership if the item costs over $100.
Proof of ownership is provided by a purchase receipt or evidence of a purchase transaction. You may be able to contact a retailer or the seller of an item you bought an item from for a copy of a receipt or proof of purchase if you do not have one. In addition, you’ll have to provide pictures of the damages to your items, if applicable.
For all incidents of Theft and Vandalism, a police report is required to process your claim and receive repairs/replacement of your items. Online reports are accepted for any theft or vandalism valued LESS than $1,000. If the cost to repair/replace your items from theft or vandalism exceeds $1,000 then you need a copy of the physical report.
PHONE THEFT: For the theft of a phone to be eligible for reimbursement, you must be able to share your google location timeline to prove the last known location of the device prior to it being stolen. If you do not have the Google Maps mobile application installed on your device, you must do so in order for theft of the phone to be protected, or have a similar device tracking software/tool which is capable of displaying the last known location of a device with a timeline/history. A mobile app or tool such as iPhone’s “Find My” is not sufficient enough as it can only prove the present location of a device and cannot display a timeline/history of its location. If you have any questions regarding theft of phones or need assistance setting up a proper mobile app or tool, please contact us.
Note: if you registered prior to November 3, 2020, different terms may apply, please reference all terms and conditions.
AKKO Adult PlanAccidental Damage & Theft Protection
Add (1) phone + 25 items*
$99 Deductibles for any claim
$2,000 limit per claim*
Upgradeable to $10,000
Apple Store repairs covered*