When does my coverage take effect?
For customers registered Nov. 3, 2020 and after:
Your protection with an AKKO Plan begins 12:01AM the day after your account has been created as long as you have activated your account and completed set-up and your payment is current.
To have protection be effective for your items, photos of them should be uploaded to your account in accordance with all guidelines and instructions listed in your account.
Protection for incidents of accidental damage may not be eligible for reimbursement if they occur within the first 30 days from your registration date. But if all requested information and evidence is provided to our team, the waiting period may not apply.
Photos of phones and tablets should be uploaded using the phone’s own cameras (front and rear) to provide pictures of the front (screen) and back sides of the device by taking the photos in front of a mirror. A photo of the phone’s “About” page in settings should also be provided by using another device (do not provide a screenshot) and the serial # of the device should be visible.
Photos of laptops and computers should be taken by including a photo of the device with the screen powered on and also displaying the “about” page showing the specs and serial # of the computer.
For customers registered prior to Nov. 3, 2020:
Your coverage is backed by NSSI, you can reference all terms of their coverage here: https://getAKKO.com/legal
Your coverage begins 12:01AM the day after your account has been created and payment is made. It may take up to a week to receive policy documentation from NSSI after your information has been submitted to them.
There is a 30 day waiting period for claims of accidental damage. Your coverage for theft, vandalism, and all other perils begins as soon as your coverage does.
AKKO Adult PlanAccidental Damage & Theft Protection
Add (1) phone + 25 items*
$99 Deductibles for any claim
$2,000 limit per claim*
Upgradeable to $10,000
Apple Store repairs covered*