How does AKKO’s claims process work for partners?
If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.
Once you’re part of our approved Repair Partner Network, you’ll receive an email when a claim has been assigned or referred to your shop.
Sometimes, the first step will be obtaining a diagnosis of damage and a repair estimate for the customer to submit to the AKKO Claims Team for review.
An AKKO Claims Representative will let you know the maximum budget for a repair and if your estimate is below that amount and the customer’s claim has been fully verified, you’ll receive approval to proceed with the repair. If the cost to replace a damaged device is more cost-effective, then AKKO will approve a replacement instead of a repair for the customer.
If you are a shop that has the needed replacement device in stock, the AKKO Claims Representative will inform you of the approved cost and you can bill the customer their deductible and invoice AKKO the remaining amount.
For any repair, the same process is followed, an AKKO Repair Partner will charge the customer their deductible, then invoice AKKO the remaining balance.
The AKKO Claims Team pays repair provider and supplier invoices often the same or next day if credit card or PayPal payment methods are options. Otherwise, all claims invoices get paid weekly.
As an AKKO Repair Partner, if you ever have questions pertaining to a claim that has been assigned to you, reply to the claim email of the customer. The AKKO Claims Team works 7 days a week.
Share:
AKKO Plan
Accidental Damage & Theft Protection-
Add (1) phone + 25 items*
-
$29 - 99 Deductibles for phones
-
$99 Deductibles for any other item and any claim
-
$2,000 limit per claim*
Upgradeable to $6,000 -
Unlimited claims
-
Fast & Easy Claims flexible repair options
Protect your Phone and other Gear today!
Phone Only
Protection
Protect any phone against damage, breakdowns, and theft
"Everything Protected"
The AKKO Plan
Protect 1 phone + all your electronic devices and more (25 items total)
Phone Only
Protection
Protect any phone against damage, breakdowns, and theft
"Everything Protected"
AKKO Plan
Protect 1 phone + all your electronic devices and more (25 items total)
Items Protected:
Phone Only
Protection Plan
"Everything Protected"
AKKO Plan
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles:
Cost
$6 – $12 /month
($5 – 11 /month if paid annually)
$15 /month
($14 /month if paid annually)
Student Rate: $12 /month
($10 /month if paid annually)
Phone damage deductibles
$29 – $99
(based on model)
$29 – $99
(based on model)
Phone theft/replacement deductibles
$75 – $99
(based on model)
$75 – $99
(based on model)
Damage Deductibles
(other items)
N/A
$99
($49 for students)
Theft Deductibles
(other items)
N/A
$99
($49 for students)
Bundle Multiple Plans and Save 5%!
Items Protected:
Protect 1 Phone
Phone Only Plan
AKKO Plan
Protect Laptops, Tablets, and all your other electronics
Phone Only Plan
AKKO Plan
Protect TVs, speakers, gaming consoles and more
Phone Only Plan
AKKO Plan
Protect photography gear
Phone Only Plan
AKKO Plan
Protect music instruments and audio gear
Phone Only Plan
AKKO Plan
Protect sports equipment
Phone Only Plan
AKKO Plan
Cost & Deductibles:
Cost
Phone Only Plan
$6 – $12 /month
AKKO Plan
$15 /month
AKKO Plan (student)
$12 /month
Phone damage deductibles
Phone Only Plan
(based on model)
AKKO Plan
(based on model)
Phone theft/replacement deductibles
Phone Only Plan
(based on model)
AKKO Plan
(based on model)
Damage Deductibles (other items)
Phone Only Plan
N/A
AKKO Plan
$99
AKKO Plan (student)
$49
Theft Deductibles (other items)
Phone Only Plan
N/A
AKKO Plan
$99
AKKO Plan (student)
$49
Choose Your Plan:
Bundle Multiple Plans and Save 5%!
