How does AKKO’s claims process work for partners?

If you’re a shop that provides repairs and are not yet an approved AKKO Repair Partner, click here to schedule a call with our Repair Partner Coordinator to get approved.

Once you’re part of our approved Repair Partner Network, you’ll receive an email when a claim has been assigned or referred to your shop.

Sometimes, the first step will be obtaining a diagnosis of damage and a repair estimate for the customer to submit to the AKKO Claims Team for review.

An AKKO Claims Representative will let you know the maximum budget for a repair and if your estimate is below that amount and the customer’s claim has been fully verified, you’ll receive approval to proceed with the repair. If the cost to replace a damaged device is more cost-effective, then AKKO will approve a replacement instead of a repair for the customer.

If you are a shop that has the needed replacement device in stock, the AKKO Claims Representative will inform you of the approved cost and you can bill the customer their deductible and invoice AKKO the remaining amount.

For any repair, the same process is followed, an AKKO Repair Partner will charge the customer their deductible, then invoice AKKO the remaining balance.

The AKKO Claims Team pays repair provider and supplier invoices often the same or next day if credit card or PayPal payment methods are options. Otherwise, all claims invoices get paid weekly.

 

As an AKKO Repair Partner, if you ever have questions pertaining to a claim that has been assigned to you, reply to the claim email of the customer. The AKKO Claims Team works 7 days a week.

Share:

Share on email
Share on facebook
Share on linkedin
Share on twitter

AKKO Plan

Accidental Damage & Theft Protection
$ 15
/month
  • Add (1) phone + 25 items*
  • $29 - 99 Deductibles for phones
  • $99 Deductibles for any other item and any claim
  • $2,000 limit per claim*
    Upgradeable to $6,000
  • Unlimited claims
  • Fast & Easy Claims flexible repair options

Get Your 1st Month for $1:

Protect your Phone and other Gear today!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect any phone
$29 - $99 deductibles
Accidental damage
Parts & battery failures
Theft
Replacement cost of your phone
Unlimited claims
Save up to 15% paying annually!

"Everything Protected"
The AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental damage
Phone parts & battery failures
Theft
Up to $2,000 per claim
Unlimited claims
Students save up to 33%!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect Any Phone
$29 - $99 deductibles
Accidental Damage
Parts/Battery failures
Theft
Replacement Cost of Your Phone
Unlimited Claims
Save up to 15% paying annually!

"Everything Protected"
AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental Damage
Parts/battery failures (phones)
Theft
$2,000 per claim limit (no annual limit)
Unlimited Claims
Save up to 33% as a Student!
Compare Our Plans

Items Protected:

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles:

Cost

$6 – $12 /month
($5 – 11 /month if paid annually)

$15 /month 
($14 /month if paid annually)
Student Rate: $12 /month
($10 /month if paid annually)

Phone damage deductibles

$29 – $99
(based on model)

$29 – $99
(based on model)

Phone theft/replacement deductibles

$75 – $99
(based on model)

$75 – $99
(based on model)

Damage Deductibles
(other items)

N/A

$99
($49 for students)

Theft Deductibles
(other items)

N/A

$99
($49 for students)

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Bundle Multiple Plans and Save 5%!

Items Protected:

Protect 1 Phone

Phone Only Plan

AKKO Plan

Protect Laptops, Tablets, and all your other electronics

Phone Only Plan

AKKO Plan

Protect TVs, speakers, gaming consoles and more

Phone Only Plan

AKKO Plan

Protect photography gear

Phone Only Plan

AKKO Plan

Protect music instruments and audio gear

Phone Only Plan

AKKO Plan

Protect sports equipment

Phone Only Plan

AKKO Plan

Cost & Deductibles:

Cost

Phone Only Plan

$6 – $12 /month

AKKO Plan

$15 /month

AKKO Plan (student)

$12 /month

Phone damage deductibles

Phone Only Plan

$29 – $99
(based on model)

AKKO Plan

$29 – $99
(based on model)

Phone theft/replacement deductibles

Phone Only Plan

$75 – $99
(based on model)

AKKO Plan

$75 – $99
(based on model)

Damage Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

AKKO Plan (student)

$49

Theft Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

AKKO Plan (student)

$49

Choose Your Plan:

Phone Only Plan

AKKO Plan

AKKO Plan (student)

Bundle Multiple Plans and Save 5%!

Choose Plan:

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

Choose Plan:

(billed $120/yr)

(billed $168/yr)

Bundle Multiple AKKO Plans:

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.

Before you go...

Why not try out one of our plans RISK FREE for 30 days?

Add your Phone + ANY 25 items you own and get protection against Damage and Theft for Only $1 !

If you want to cancel, there's no fees or hassle.

Not interested? Tell us why.

1st Month ONLY $1.00 with Code: SAVE 
Sign Up Now

Ask a Question:

Choose Plan:

Use Discount Code: NOFEE at Checkout for FREE Activation!

Use Discount Code: NOFEE at Checkout
for FREE Activation!

To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Students at any 2yr, 4yr, or graduate school are all eligible as well. Any age.

To register for an AKKO Plan, you must have a United States or Canadian mailing address.