File Claim | Log in

Does my AKKO Plan cover lost items and lost phones?

If you lose one of your belongings, you’ll need to evaluate the situation to determine whether it qualifies as theft or what’s called “mysterious disappearance” (i.e., you simply misplaced your belonging and have no idea where it went, or it is unrecoverable such as falling into a lake).

Use tools like Find My iPhone or Google’s Find My Device to try and recover your phone; similar services exist to track down a missing laptop or tablet. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence you can with your claims.

To receive reimbursement for a stolen phone or other item, you must have location tracking fully enabled in the AKKO Mobile App. You will be prompted to enable all settings when you iniitally setup your account and add your phone to your plan. Ensure location tracking is set to “Always allow” in your settings.

If you have an Android device:

Make sure Find My Device is also working and enabled. Go to your web browser, search for “Find My Device” and click the first result. Make sure you can see the device on a map displaying “last known location” along with the device name, make, and model.

If you have an iPhone:

The “Find My” app on iOS does not provide a history of your device’s location, which can help provide proof of theft for your claim or help you try and recover it. Instead, download the Google Maps app and be sure it is set to allow location access at all times. You can verify that your Google Maps timeline is available by checking here: https://www.google.com/maps/timeline

You will have to have location tracking fully enabled in the AKKO Mobile App if your phone or another item is stolen and you wish to seek reimbursement for a replacement under your plan’s reimbursement benefits.

The protection you get with one of AKKO’s protection plans will cover theft of any item if indicated in your plan overview and inclusions, but it will only cover one (1) incident of “mysterious disappearance” of a phone per 12 month period and be subject to the same replacement/theft deductible for your phone model as indicated in your account or on AKKO’s website under all other phone deductibles.

Share

Akko_Bot
Why AKKO Device Protection?
  • Protection for all your everyday must-haves.
  • Life happens. We cover it all including accidents and theft.
  • Highest ranked and top rated device insurance.
  • Coverage for new and pre-owned devices.
  • Same-day repairs and fast replacements.
  • We treat you like we want to be treated.

Get Your 1st Month for $1

Our protection plans simplify covering all the items you use most and care about

Get Your 1st Month for $1

Our protection plans simplify covering all the items you use most and care about

Life happens. We cover it all.

Family

Protect multiple phones against damage, breakdowns, and theft
from $10/mo

Family

Protect multiple phones against damage, breakdowns, and theft
from $10/mo

AKKO

Protect 1 phone + 25 items per plan. Personal and home electronics and more!
$15/mo

AKKO

Protect 1 phone + 25 items per plan. Personal and home electronics and more!
$15/mo

Compare plans

Phone Plan

Items Protected

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles

Cost

$6 – $12 /month

($5 – 11 /month if paid annually)

$15 /month

($14 /month if paid annually)

Student Rate: $14 /month

($13 /month if paid annually)

Phone damage deductibles

$29 – $99

(based on model)

$29 – $99

(based on model)

Phone theft/replacement deductibles

$75 – $99

(based on model)

$75 – $99

(based on model)

Damage Deductibles(other items)

N/A

$99

Theft Deductibles(other items)

N/A

$99

Compare plans

Phone Plan

Items Protected

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles

Cost

$6 – $12 /month

($5 – 11 /month if paid annually)

$15 /month

($14 /month if paid annually)

Student Rate: $14 /month

($13 /month if paid annually)

Phone damage deductibles

$29 – $99

(based on model)

$29 – $99

(based on model)

Phone theft/replacement deductibles

$75 – $99

(based on model)

$75 – $99

(based on model)

Damage Deductibles(other items)

N/A

$99

Theft Deductibles(other items)

N/A

$99

Bundle Multiple Plans
and Save 5%!