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CANCEL your AppleCare or Cellular Protection Plan. Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
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Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Important Things
There are a few important things to keep in mind when you cancel and return an AppleCare coverage plan:
If you cancel your AppleCare plan within 30 days of purchase, you’ll get a full refund, minus the value of any service already provided.
If you cancel your AppleCare plan more than 30 days after your purchase, you’ll get a refund based on the percentage of unexpired AppleCare coverage, minus the value of any service already provided. You can find the cancellation fee in the AppleCare product Terms and Conditions for your AppleCare Protection Plan or AppleCare+.
Refund guidelines may vary in your region. Learn more about the Terms and Conditions specific to your product and country or region.
Here’s what you’ll need:
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AppleCare Number
The AppleCare agreement number from your Proof of Coverage certificate.
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Sales Receipt
Your original sales receipt. If you bought the AppleCare plan and the device it covers directly from Apple, we might not need to see your receipt.
Call Apple. Tell the Advisor that you need help with an AppleCare plan refund.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Open the AT&T website
Click here to go to the AT&T website.
Log in
Log in to your account and go the My Wireless page (see the image below).
Select the device
Select the device with the protection Plan under My Devices & Features.
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Manage Device & Features
Click on Manage Device & Features and expand AT&T Mobile Protection Pack, AT&T Mobile Insurance or AT&T Protect Advantage (depending on which product you have) by clicking the See Features button.
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Click Remove
Click Remove at the bottom of the AT&T Mobile Protection Pack (image below).
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Click the “Continue”
Click the “Continue” action button to confirm plan cancellation.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Open the AT&T website
From your AT&T phone, call AT&T customer support at 1-800-331-0500 (available 24/7).
Log in
When prompted say “cancel my mobile insurance plan.
Select the device
The system will guide you through the cancellation process.
Manage Device & Features
Confirm your cancellation, and you’re all set.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Open the Verizon website
Click here to go to the Verizon website.
Log in
Log in to your account.
Manage Products
Go to My Plan & Services, then Manage Products & Apps, then click Manage Your Products (see image below).
Remove Protection
Scroll to “Total Mobile Protection” and click the Remove from Account button in the upper right corner (see the image below).
Cancel Protection
Click “Decline Equipment protection” to confirm your cancellation.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Call Support
From your Verizon phone, call Verizon customer support at 1-800-922-0204 or by dialing *611 (6 am to 11 pm, Mon-Sun)
Voice Prompt
When prompted, say “Cancel mobile protection plan.”
Enter PIN
Enter your account PIN for your protection plan.
Speak to Agent
When connected with an agent, ask to cancel your mobile protection plan.
Verify Account
For verification, you will be asked to enter your account password.
Confirm Cancellation
Confirm your cancellation, and you’re all set!
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Visit Sprint
Click here to go to the Sprint website.
My Sprint Menu
Click the “My Sprint” menu at the top of the page and then click “Add/remove services” (image below).
Account Login
Log in to your account.
Select Lines
Select the lines that you want to remove the protection plan from.
Remove Add-ons
Scroll to Service Add-ons and click remove.
Service Add-ons
On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).
Remove Protection
On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).
Confirm Removal
On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).
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Save Changes
On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Call Sprint
From your Sprint phone, call Sprint customer support at 1-888-211-4722 (available 24/7).
Press 5
Press “5” for other options.
Press 3
Press “3” for other options.
Press 0
Press “0” for other options.
Speak to Agent
When connected with an agent, ask to cancel your insurance plan.
Confirm Cancellation
Confirm your cancellation, and you’re all set.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Visit T-Mobile
Click here to go to the T-Mobile website.
Account Login
Log in to your account.
Plan Link
At the top of the page, click the “Plan” link.
Change Services
On the Plans and Services page, click “Change Services.”
Protection Options
Scroll down to Premium Handset Protection.
Uncheck JUMP™
Uncheck the box for JUMP™ (image below).
Click Next
Scroll to the bottom of the page and click “Next.”
Submit Changes
You’ll be asked to review the changes you’ve made. Check the box to agree to the terms and conditions, then click “Submit Changes” to confirm your cancellation.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Call T-Mobile
From your T-Mobile phone, call T-Mobile customer support at 1-800-937-8997 or by dialing 611 (6am to 10pm, 7 days a week).
Enter Mobile Number
Enter your mobile number.
Request Representative
Say “Representative” to speak with an agent.
Verify Identity
For verification, you will be asked for the last 4 digits of your social security number.
Request Cancellation
Tell the customer service agent that you want to cancel your insurance.
Confirm Cancellation
Tell the customer service agent that you want to cancel your insurance.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Call Geek Squad
Call Geek Squad customer support at 1-800-GEEKSQUAD (433 - 5778) (available 24/7).
Say 'Cell Phone
When prompted, say “cell phone.”
Say 'Cancellation
When prompted, say “cancellation.”
Speak to Agent
When connected with an agent, ask to cancel your protection plan.
Confirm Cancellation
Confirm your cancellation, and you’re all set.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Login & Manage
Login to your SquareTrade account, go to the “My Warranties” tab, and select “Manage.” A number of tabbed options will appear below.
View & Cancel Plans
From here, you can use the menus to check the status of a particular Care Plan or see them all at once. You can also click on one of the tabbed options in order to cancel it.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Switching from Asurion insurance to an AKKO plan doesn’t have to be complicated. In order to cancel Asurion phone insurance, take a moment to find out when your current insurance will run out. You can find this information by calling Asurion customer service or logging into your online account with your cell service provider.
Once you’re ready to cancel, call the Asurion customer service line for your specific service provider. You can find this information directly on the Asurion website on the Contact Us page.
The representative you speak with should be able to cancel your warranty during your call once they receive the personal information about your account that they need.
After confirming your cancellation with an Asurion customer service representative, make sure to check your next bill to confirm that coverage has been cancelled. If you prefer to write in a cancellation notice instead, you can find the address to send it to on the terms and conditions of your warranty or your original receipt.
Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
Access Online Portal
Log onto your online portal
My Account Page
Go to the My Account page
Click Cancel
Once you see your warranty, click “Cancel”
Submit Reason
Type in why you want to cancel Upsie phone insurance and click “Submit”
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Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.
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Protect your phone against damage or breakdowns
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$25/mo
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Items Protected
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles
Cost:
$6 – $12 /month
($5 – 11 /month if paid annually)
Phone damage deductibles:
$29 – $99
(based on model)
Phone theft/replacement deductibles:
$75 – $99
(based on model)
Damage Deductibles(other items):
N/A
Theft Deductibles(other items):
N/A
Items Protected
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles
Cost:
$6 – $12 /month
($5 – 11 /month if paid annually)
Phone damage deductibles:
$29 – $99
(based on model)
Phone theft/replacement deductibles:
$75 – $99
(based on model)
Damage Deductibles(other items):
N/A
Theft Deductibles(other items):
N/A
Items Protected
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles
Cost:
$6 – $12 /month
($5 – 11 /month if paid annually)
Phone damage deductibles:
$29 – $99
(based on model)
Phone theft/replacement deductibles:
$75 – $99
(based on model)
Damage Deductibles(other items):
N/A
Theft Deductibles(other items):
N/A
Items Protected
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles
Cost:
$6 – $12 /month
($5 – 11 /month if paid annually)
Phone damage deductibles:
$29 – $99
(based on model)
Phone theft/replacement deductibles:
$75 – $99
(based on model)
Damage Deductibles(other items):
N/A
Theft Deductibles(other items):
N/A
Items Protected
Protect 1 Phone
Protect Laptops, Tablets, and all your other electronics
Protect TVs, speakers, gaming consoles and more
Protect photography gear
Protect music instruments and audio gear
Protect sports equipment
Cost & Deductibles
Cost:
$15 /month
($14 /month if paid annually)
Student Rate: $14 /month
($13 /month if paid annually)
Phone damage deductibles:
$29 – $99
(based on model)
Phone theft/replacement deductibles:
$75 – $99
(based on model)
Damage Deductibles(other items):
$99
Theft Deductibles(other items):
$99
Bundle Multiple Plans and Save 5%!
© 2024 AKKO, LLC
AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions. Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers.
¹ Phones must be fully functional and without damage to be eligible for coverage. Phones with foldable screens cost up to $15 per month.
² Unlimited claims for eligible device breakdowns, accidental damages, and theft. One claim only for any Lost phone per 12 months on eligible plans.
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